How to Remove Dynamics 365 App for Outlook

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Posted on by Dieter Tontsch

Any idea how I can go back to CRM for Outlook from Dynamics 365 App on an on-premise Dynamics 365 environment?
I did some tests with Dynamics 365 App and now want to move back for one particular user to CRM for Outlook. I have re-configured his mailbox on Dynamics CRM back from Server-Side Sync to Microsoft Dynamics 365 for Outlook. The users mailbox also disappeared from Settings -- > Dynamics 365 App for Outlook eligible users. But the App did not remove from OWA or Outlook.
I have reinstalled, actually reconfigured CRM for Outlook on that PC to sync with my organization, this went through fine, but I cannot enable the Dynamics CRM Outlook plugin anymore.
So, I want to get rid of the Dynamics 365 button in OWA and Outlook.

kind regards,
Dieter Tontsch
mobileX AG

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meetdynamics 358 on at

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RE: How to Remove Dynamics 365 App for Outlook

Thanks KarlaK, the solution worked.

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KarlaK 160 on at

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RE: How to Remove Dynamics 365 App for Outlook

Microsoft has moved things around.

Sign on as the user for whom you want to remove the D365 Add-in.

In OWA, go to the mailbox, and click to select a mail item.

At the right of the reading pane, you'll see a toolbar similar to this one:

Click the leftmost button shown above. Hovering your mouse over it will show the tooltip "Get Add-ins"

You'll have the option to see "my add-ins" and remove the ones you want to.

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USD on at

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RE: How to Remove Dynamics 365 App for Outlook

Hi Michel. Hope you are ding good. I am not getting manage add in option

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Community Member on at

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RE: How to Remove Dynamics 365 App for Outlook

Thank you. Exactly the information I was looking for. Appreciate it.

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Michel van den Brink 4,697 on at

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RE: How to Remove Dynamics 365 App for Outlook

Hello Dieter,

If the Dynamics 365 App for Outlook doesn't want to uninstall itself, you can remove it manually via Outlook Web Access.

Go to Outlook Web Access for the affected user: https://outlook.office.com/owa/

Click the Gear icon in the top right (next to the user's name)

Click 'Manage Add-ins'

In the following screen click 'My Add-ins' on the left

You'll see 'Dynamics 365' there, click on the [...] icon and select 'Remove'

Hope this helps. If you have any other questions, please let me know!

If you found my answer helpful, please help the community by marking it as verified :-)

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