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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Invalid Token When Set...
Microsoft Dynamics CRM (Archived)

Invalid Token When Setting Password

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Posted on by Community Member

When I am trying to reset my password (or any other user), I get the reset password email. However, when I type in my new password and click confirm, I get an invalid token error. Am I missing a setting somewhere?

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  • Arpit Shrivastava Profile Picture
    Arpit Shrivastava 7,518 User Group Leader on at

    Hi Brandon,

    Did you change your password immediately as soon as you got the password reset email or took some time, As per portal source code, token gets expired in 3 hrs?

    Pls check below article. Hope it helps:

    community.dynamics.com/.../222475

    If my answer helped to resolve your issue, kindly verify it by clicking 'Yes'. It would be helpful to the other community members seeking to resolve a similar issue.

    Cheers

    Arpit

    arpitmscrmhunt.blogspot.in

  • Community Member Profile Picture
    Community Member on at

    Yes, I tried changing my password as soon as I got the email. I made sure that Authentication/Registration/ResetPasswordEnabled is set to true and that Authentication/Registration/ResetPasswordRequiresConfirmedEmail is false. There is only one contact on file for me. I was eventually able to get in by sending myself an invitation and redeeming that, but there was no email sent out with the invite code so I had to do it manually. Even when redeeming the invite and choosing "I already have an account", the process was not seamless and seemed like you accidently got into your profile after a couple of clicks.

    I would expect the workflows and token generators to be in place when I installed the portal. Is this something I have to create separately?

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