Microsoft Dynamics CRM (Archived)

Error messages keeps popping up

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Posted on by BartVD

Hi,

My background is in Siebel and Salesforce CRM development.

However, recently, I have taken up a role in our 2013 Microsoft CRM.

We have a big problem that a pop ups gets shown, for all our users, in internet explorer.

This is our current error :

<ScriptErrorDetails>
<Message>Unable to get property 'toString' of undefined or null reference</Message>
<Line>1</Line>
<URL>/_static/_common/scripts/main.js?ver=-1423713900</URL>
<PageURL>/main.aspx#492784620</PageURL>
<Function>anonymousr:Unabletogetproperty'toString'ofundefinedornullreference</Function>
<CallStack>
<Function>anonymousr:Unabletogetproperty'toString'ofundefinedornullreference</Function>
</CallStack>
</ScriptErrorDetails>
<ClientInformation>
<BrowserUserAgent>Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.3; WOW64; Trident/7.0; .NET4.0E; .NET4.0C; .NET CLR 3.5.30729; .NET CLR 2.0.50727; .NET CLR 3.0.30729)</BrowserUserAgent>
<BrowserLanguage>en-US</BrowserLanguage>

Can someone point me in the right direction to solve this one?

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Alex Fun Wei Jie 33,628 on at

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Hi,

can you check is there any Js that is currently using? If you found the JS, debug and fix it.

you can learn how to debug the JS. ( at least you know which line is causing the problem).

blogs.msdn.microsoft.com/.../debugging-custom-javascript-code-in-crm-using-browser-developer-tools

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Mahendar Pal 45,095 on at

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Hi,

Is there any changes done recently and you are getting this error after that, some time it may be related to ribbon buttons properties like this :social.msdn.microsoft.com/.../unable-to-get-property-tostring-of-undefined-or-null-reference

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BartVD on at

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Hi, first of all, thanks for the quick response.

Everything points to /_static/_common/scripts/main.js?ver=-1423713900" that script.

However, I have no idea where that script is, or where i can find it?

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Rawish Kumar 13,758 on at

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Hi There,

Would you please let us know on what page exactly you are getting this error?

also did you try in other browser such as Chrome or Mozilla? what is the result there?

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Mahendar Pal 45,095 on at

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Actually this is a system script which you will get under CRM website folder in your CRM server, is your environment is updated with the latest rollups for Dynamics 2013?

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Alex Fun Wei Jie 33,628 on at

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Hi,

it looks like a internal scripting. can you recall recently, what customization have you guys made?

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BartVD on at

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Hi, I am getting this in internet explorer only at the moment (still testing Chrome)

I am getting this on almost every page and every click.

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BartVD on at

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@Wei Jie Fun, The team who made the changes all left before I was here. Makes thinks very hard. I made no changes to ribbon or custom code, still soemthing is going a miss.

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Alex Fun Wei Jie 33,628 on at

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Hi,

have you upgrade the CRM 2013 to latest rollup. I personally would give it a try.

support.microsoft.com/.../microsoft-dynamics-crm-2013-updates-and-hotfixes

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BartVD on at

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@fun wei jie , @mahender,

I'll indeed check and try the latest rollup! i'll keep you posted

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