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Dynamics 365 CommunityForums Supply chain | Supply Chain Management, Commerce Adding comment to canc...

Supply chain | Supply Chain Management, Commerce

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Adding comment to canceling a sales order line

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Posted on by Tim

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Asking if anyone has had this request before and solution. At times we need to cancel a line on a sales order, however we as well need to send the customer a reason for this, discontinued, out of stock etc.. Other then adding a user defined field ,is there an option that exits in Dynamics. Dynamics v10 finance and operations.

This will allow us to electronically send the order confirmation back to the customer with the reasons for the changes. cuts down on all the emails back and forth.

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Rahul Mohta 21,042 on at

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good candidate to combine MS Power Platform using Power Automate and D365FO and send a business event on cancellation from D365FO and use it to send a notification to customer

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