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Hello,
When we posted the Sales Batch, one of the invoice got the error "Item has quantities to back order". Sales Posting Journal shows Quantity and Extended Price "0". Sales transaction shows the quantitiy but Extended Price is "0".
Could you give me an adivise please?
Thank you.
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Hello Richard, thank you for your reply.
No, I don't use separate fulfillment. I open Sales Transaction Entry - Invoice - Line item and tried to change Billed Quantity, then I got the error messege. "Quantity options cannot exceed total item quantity. Please enter a new quantity." Quantity Available has enough amount for this order. I don't know why I get this error.
Thank you,
Yes it will. That invoice needs to be transferred to a Back Order.
Are you using separate fulfillment? If so, the normal process is to enter the order, pick the items, fulfill the orders, transfer orders to Invoices AND back orders, then post the invoices. Back orders are transferred to new orders when the quantities to fulfill them are received. If these items are received via POs, there is a PO Receiving report that lists back orders for the items received.
Hello L Vail,
When I open Sales Item Detail Inquiry Zoom, One item has quantity in "Qty to Back Order" field.
"Quantity Fulfilled" is 0. Doed this cause the problem?
Thank you,
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