Dynamics Community Forum Thread Details

UI/UX Issue of Service Lines when clicking fields

We are currently facing a UI issue in Business Central related to the Service Lines page. When users click on certain fields within the Service Lines, the UI occasionally jumps back to the leftmost column, almost as if the page is refreshing.

This behavior occurs intermittently and disrupts data entry, as users must scroll back repeatedly to the column they were working on. It appears to happen randomly and despite multiple attempts, we haven't been able to reproduce the issue consistently.

We've investigated potential causes but haven't identified a consistent trigger. The issue sometimes occurs simply by clicking on a field, even when no validation or page update is executed. Because of this, we suspect that no explicit Page.Update or UI refresh is being triggered, but something in the background may be causing the focus to reset.

Has anyone else experienced this behavior, or is there a known fix or workaround?

Any guidance on potential causes or troubleshooting areas (e.g., triggers, extensions, or UI behavior) would be greatly appreciated.

Troubleshooting steps already performed: