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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Adyen payment issue.
Supply chain | Supply Chain Management, Commerce
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Adyen payment issue.

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Posted on by vivek rajanala 25

1) i am trying  to do the Adyen payment for the first time and the transactions are getting authorized for the call center.

2) But i am getting payment status as declined with an error.

Error:-  Processing payments - Credit card process failed, due to 'Unable to process credit card. Check your online status.

Where as i had same configuration in MPOS and it is working fine and transactions are sucessfullly completed.

I had configured for the call center adyen payment from the below documentation 

https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/adyen-connector

Kindly let me know if this is a known error.

Kindly suggest if i am missing any thing.

  • CJCJ Profile Picture
    CJCJ 5 on at
    RE: Adyen payment issue.

    I am having the same issue. I am getting the error "Payment not in the correct status: Authorized" and cannot invoice. The issue is happening with all Credit Cards. Let me know if you have a solution or any questions. Thanks!

  • EeWee Profile Picture
    EeWee on at
    RE: Adyen payment issue.

    Hi Vicky,

    1. Is this occurring for specific cards? VISA, MC, AMEX, Gift cards?

    2. Can you cross check the setup guides again?
      Accounts Receivable:
      https://docs.microsoft.com/en-us/dynamics365/commerce/tasks/configure-credit-card-processing
      https://docs.microsoft.com/en-us/dynamics365/finance/accounts-receivable/credit-card-authorizations

      Retail (Commerce)
      https://docs.microsoft.com/en-us/dynamics365/commerce/omni-channel-payments
      https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/adyen-connector?tabs=8-1-3
      https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/adyen-connector-listpi
      https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/adyen-connector?tabs=8-1-3#supported-adyen-firmware-versions
      https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/payments-retail

    If the issue still persists, I'd suggest you to collect an AX trace file and log a Microsoft Support Service request to us so that we could further investigate the issue for you.


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