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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / Adyen payment issue.
Supply chain | Supply Chain Management, Commerce
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Adyen payment issue.

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Posted on by vivek rajanala 25

1) i am trying  to do the Adyen payment for the first time and the transactions are getting authorized for the call center.

2) But i am getting payment status as declined with an error.

Error:-  Processing payments - Credit card process failed, due to 'Unable to process credit card. Check your online status.

Where as i had same configuration in MPOS and it is working fine and transactions are sucessfullly completed.

I had configured for the call center adyen payment from the below documentation 

https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/adyen-connector

Kindly let me know if this is a known error.

Kindly suggest if i am missing any thing.

I have the same question (0)
  • EeWee Profile Picture
    EeWee on at

    Hi Vicky,

    1. Is this occurring for specific cards? VISA, MC, AMEX, Gift cards?

    2. Can you cross check the setup guides again?
      Accounts Receivable:
      https://docs.microsoft.com/en-us/dynamics365/commerce/tasks/configure-credit-card-processing
      https://docs.microsoft.com/en-us/dynamics365/finance/accounts-receivable/credit-card-authorizations

      Retail (Commerce)
      https://docs.microsoft.com/en-us/dynamics365/commerce/omni-channel-payments
      https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/adyen-connector?tabs=8-1-3
      https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/adyen-connector-listpi
      https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/adyen-connector?tabs=8-1-3#supported-adyen-firmware-versions
      https://docs.microsoft.com/en-us/dynamics365/commerce/dev-itpro/payments-retail

    If the issue still persists, I'd suggest you to collect an AX trace file and log a Microsoft Support Service request to us so that we could further investigate the issue for you.


  • CJCJ Profile Picture
    CJCJ 5 on at

    I am having the same issue. I am getting the error "Payment not in the correct status: Authorized" and cannot invoice. The issue is happening with all Credit Cards. Let me know if you have a solution or any questions. Thanks!

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