web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Copy text from email body
Microsoft Dynamics CRM (Archived)

Copy text from email body

(0) ShareShare
ReportReport
Posted on by rgoncalves

I have CRM 2013 with RU1. 

Since migrating to CRM 2013 version, users no longer have access to copy text from the body of the email received. This only happens with Internet Explorer (version 9/10/11).

Have turned off secure frames but does not solve the problem.

This situation happens to someone?

*This post is locked for comments

I have the same question (0)
  • rgoncalves Profile Picture
    rgoncalves on at

    Update: This only happens in received emails. To select the text, I have to select it in the answer or open the message from the link with "the e-mail below might contain script or content that is Potentially harmful and has been blocked"

  • Community Member Profile Picture
    Community Member on at

    Has anyone found a solution to this yet? We also have a problem where people cannot copy text from recieved emails.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    Dear Ricardo,

    This is a known issue in CRM and will be fixed in the future releases.  Please refer the following link for the details.

    You can still use the mouse right button to copy the contents.

    s7.parature.com/.../Why-I-am-not-able-to-copy-text-in-received-e-mail-activities-in-Dynamics-CRM

    If you found this helpful, please mark the answer as Verified

    Kind Regards,

    Hasintha

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Meet the Microsoft Dynamics 365 Contact Center Champions

We are thrilled to have these Champions in our Community!

Congratulations to the April Top 10 Community Leaders

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans