General performance issues in Business Central

(4) Share

Report

Posted on by MU-19110921-0

Hello

I am experiencing general performance issues at one of our customers and it is hard to pinpoint the cause.

In general, the UI seems really slow compared to my other customers. When creating a sales line, the UI gets stuck when trying to select an item no. from the dropdown. When the item is finally selected a box appears "Working on it" - "Calculating invoice discount".

The performance profiler seems to show nothing alarming:

The Azure Region on the production environment is "Europe" so I asked the customer to do a Azure Latency Test - nothing odd here:

When I access the customer's environment with my GDAP access I do not experience the same issues. Everything seems quite "normal".

Can anyone please give ideas on how to proceed from here?

Categories:

Dynamics 365 Business Central

I have the same question (0)

All responses (1)

Answers (0)

Suggested answer

OussamaSabbouh 3,196 on at

Like (1)

Report

General performance issues in Business Central

Hello,

Since the system is fast for you but slow for the customer, the root cause is almost certainly on the user side — browser, device, personalization, or local security software — not the BC environment or Azure latency.

Ask them to try:

different browser / incognito

another PC

removing FactBoxes & heavy personalization

checking VPN, antivirus, extensions, etc.

These are the most common reasons why only specific users experience delays like “Working on it – Calculating invoice discount.”

Regards,

Oussama Sabbouh

1 people found this reply helpful.

Was this reply helpful? Yes No