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Knowledge base in dynamics 365

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Posted on by Sumaira Noor

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Hello Community Experts,

How do i add a knowledge base section like below to my case form which should allow me to search anything related to KB?

Kindly guide,

Best Regards,

Sumaira Noor

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Sumaira Noor 1,085 on at

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RE: Knowledge base in dynamics 365

Thanks Fabio, it helped
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Fabio Branco on at

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RE: Knowledge base in dynamics 365

Hello Sumaira,

Thank you for your question

It should be possible to setup the KB Records search for the Conversation section in the Web Client. Nevertheless, I was not able to see this new experience for a UCI force application organizations

Despite of this behaviour, you should be able to search the existing KAs with the help of the Knowledge Base Search control

You will be able to find more information about the control on the following Microsoft Documents:

docs.microsoft.com/.../add-knowledge-base-search-control-forms

docs.microsoft.com/.../set-up-knowledge-management-embedded-knowledge-search

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