Announcements
No record found.
Hello Community Experts,
How do i add a knowledge base section like below to my case form which should allow me to search anything related to KB?
Kindly guide,
Best Regards,
Sumaira Noor
Hello Sumaira,
Thank you for your question
It should be possible to setup the KB Records search for the Conversation section in the Web Client. Nevertheless, I was not able to see this new experience for a UCI force application organizations
Despite of this behaviour, you should be able to search the existing KAs with the help of the Knowledge Base Search control
You will be able to find more information about the control on the following Microsoft Documents:
docs.microsoft.com/.../add-knowledge-base-search-control-forms
docs.microsoft.com/.../set-up-knowledge-management-embedded-knowledge-search
Thanks Fabio, it helped
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
We are thrilled to have these Champions in our Community!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
11manish 122
CP04-islander 57
André Arnaud de Cal... 57 Super User 2026 Season 1
