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Hello Community Experts,
How do i add a knowledge base section like below to my case form which should allow me to search anything related to KB?
Kindly guide,
Best Regards,
Sumaira Noor
Hello Sumaira,
Thank you for your question
It should be possible to setup the KB Records search for the Conversation section in the Web Client. Nevertheless, I was not able to see this new experience for a UCI force application organizations
Despite of this behaviour, you should be able to search the existing KAs with the help of the Knowledge Base Search control
You will be able to find more information about the control on the following Microsoft Documents:
docs.microsoft.com/.../add-knowledge-base-search-control-forms
docs.microsoft.com/.../set-up-knowledge-management-embedded-knowledge-search
Thanks Fabio, it helped
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