Share
ReportHello Community Experts,
How do i add a knowledge base section like below to my case form which should allow me to search anything related to KB?
Kindly guide,
Best Regards,
Sumaira Noor
You’re offline. This is a read only version of the page.
1,075
Hello Community Experts,
How do i add a knowledge base section like below to my case form which should allow me to search anything related to KB?
Kindly guide,
Best Regards,
Sumaira Noor
Thanks Fabio, it helped
Hello Sumaira,
Thank you for your question
It should be possible to setup the KB Records search for the Conversation section in the Web Client. Nevertheless, I was not able to see this new experience for a UCI force application organizations
Despite of this behaviour, you should be able to search the existing KAs with the help of the Knowledge Base Search control
You will be able to find more information about the control on the following Microsoft Documents:
docs.microsoft.com/.../add-knowledge-base-search-control-forms
docs.microsoft.com/.../set-up-knowledge-management-embedded-knowledge-search
Stay up to date on forum activity by subscribing. You can also customize your in-app and email Notification settings across all subscriptions.
#1
André Arnaud de Cal...
291,280
Super User 2024 Season 2
#2
Martin Dráb
230,214
Most Valuable Professional
#3
nmaenpaa
101,156
All responses (
Answers (