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Default sending emails from shared email account

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Posted on by LF-16052033-0

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Hello experts,

On a sales quote, is there a way to default a shared email account to be used to send emails from when using the email confirmation function?

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Dynamics 365 Business Central

Dynamics 365 Business Central

Dynamics 365 Business Central

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YUN ZHU 99,611 Super User 2026 Season 1 on at

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Hi, you can try the email scenarios feature.

https://learn.microsoft.com/en-us/dynamics365/business-central/admin-how-setup-email?wt.mc_id=DX-MVP-5004336#assign-email-scenarios-to-email-accounts

Hope this helps.

Thanks.

ZHU

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Gerardo Rentería Ga... 25,977 Most Valuable Professional on at

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Hi

Very much agree with our colleague. Here is some more information, you could also extend this functionality to customize it.

Extending Email - Business Central | Microsoft Learn

Every email should be sent from an email scenario in Business Central – hougaard.com

BR

Gr

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Valentin Castravet 32,390 Super User 2026 Season 1 on at

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Yun Zhu is correct, you can use email scenarios to make a specific email account the default for sales quotes. Alternatively, you can make a specific email account the default account that will be used by all required tasks in the system, not only sales quotes.

Valentin Castravet
Work: Zander ERP Services
Blog: Dynamics 365 Business Central Insights
LinkedIn: www.linkedin.com/in/valentin-c-0500a247/

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