You need to access and delete the relevant entry from the restricted records related to this vendor. When a workflow is enabled and a request is sent, the system creates an entry in these underlying tables that holds the approval status. If this entry becomes stuck or is not cleared correctly, it will continue to block the vendor, even if the main workflow is disabled.
Steps (General Guidance - specifics may vary slightly by BC version):
- Identify "Restricted Records" / Workflow Tables: While "Restricted Records" isn't a directly searchable page name for general users, the system maintains internal tables for workflow statuses. The most common way to access and clear these is through the Workflow Status page for the specific document or record (the Vendor card in this case).
Clear Workflow Status on Vendor:
- Go to the Vendor Card (V-000071).
- Look for actions like
Related > Workflow > Workflow Status.
- On the
Workflow Status page for this vendor, you should see the MS-VENDAPW-01 workflow line.
- Use the
Cancel or Clear action on that specific workflow status line. This will delete the underlying "restricted" entry related to this vendor's approval status.
By clearing this entry, the system will release the restriction on the vendor, allowing you to proceed with your actions.
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