Hi all,
Btw, I'm a trainer who currently accompanies the rollout of our project called "Upgrade from MS CRM 2011 to 2013". In this role I need to know a bit what is really possible and what is the opinion of a system engenieer.
Our CRM 2013 is currently configured so that about every 15 minutes it times out. Would it be possible to configure the timeout to 2 or 3 hours? Our internal sales people need CRM to be open in the back in order to have quick access in case of a call or so. Since they don't need to access the CRM every 15 minutes, they now ask for a longer period before time out while IT comes up with not verifiable explanations about why the timeout must be short. See my conflict?
Can anyone maybe answer me the following questions (if possible in a nutshel :-)?
- are there any suggustrions on how long a timeout should at least be?
- What does it depend on when the timeout would be set to 2 hours?
- Or in other words: What are the consequences, if the timeout is set to 2 hrs
I hope I'm not too much of a pinhead here and thanks in advance
Roland
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