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Session Id :
Microsoft Dynamics CRM (Archived)

field service maps

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Posted on by 1,039

how to use google maps instead on bing maps for field service?

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  • Suggested answer
    Inogic Profile Picture
    476 on at
    field service maps
    Hi there,

    Maplytics would be an ideal solution for your query. It integrates seamlessly with Dynamics 365 and helps in visualizing CRM Records on maps. As selected by the user in the Dynamics 365 mobile application, Maplytics allows data to be plotted on Google Maps, Waze App, as well as Apple Maps.

    Appointments can be planned days in advance and optimized routes can be plotted to these appointments with turn-by-turn navigation directions. All of these can be visualized on the selected maps.

    Explore more on the Website or connect with the team at crm@inogic.com.
     
    Thanks,
    Sam
  • Suggested answer
    Shivaprasad Reddy Vanteru Profile Picture
    5 on at
    RE: field service maps

    Please go through the below link. 

    docs.microsoft.com/.../sample-custom-plugin-google-geospatial-data-provider

  • AppJetty Profile Picture
    1,019 on at
    RE: field service maps

    Hi @CookieCo 

    This is possible with Mappyfield, that provide a facility of a route set, notify leads or sales activity on maps, visulize all data on maps. you can also choose area/ territory which you select for data.

    Just check it Mappyfield For Dynamic CRM.

  • Community Member Profile Picture
    on at
    RE: field service maps

    @CookieCo we use the Maplytics third-party for mapping (in Melbourne incidentally) which lets you select which view/entity your map is built upon. You could use Territories for your purpose.

  • CookieCo Profile Picture
    on at
    RE: field service maps

    Hi there further to Chadi's question - does anyone know how we can set up multiple maps? For example some of our team work in Sydney, and some in Melbourne, each map should be customised for each city's workforce... can anyone help? thanks in advance

  • Chadi Tannous Profile Picture
    1,039 on at
    RE: field service maps

    did anyone find any solution for this ?

  • Suggested answer
    antc Profile Picture
    2,909 on at
    RE: field service maps

    Hi Chadi,

    Massive issue as you will note Bing maps online does the same thing to Australian metropolitan suburbs.

    Interestingly though Bing online would map my lat and long correctly however in Dynamics would map me to a different suburb.

    Also interestingly the built in standard Bing map on Accounts seems to geo locate correctly.

    MS are well aware although like everything I won't be holding my breath.

  • Chadi Tannous Profile Picture
    1,039 on at
    RE: field service maps

    ye i'm having a lot issues with Bing maps in Australia especially with certain address that cannot be found with Bing Map in addition that Changes the City/Suburb name.

    This is really frustrating.

  • antc Profile Picture
    2,909 on at
    RE: field service maps

    In regards to Mahad's reply:

    I have integrated Google maps before for Address validation but it was unsupported. Also at the time had no need to try and capture geo coordinates. Can't look now but I thought there where some Partner add on's for Google.

    What I have done as a work around is turn auto geo code off and upload the lat and long. Bing maps changes Australian cities / suburbs to the major city name although it does most of the time geo code correctly the pin / location. So for new Accounts you can select to geo code and see if the pin finds the right location and cancel the address dialogue box the choose change on the map box.

  • Suggested answer
    Mohd Tahir Profile Picture
    676 on at
    RE: field service maps

    Hi,

    This is a really very interesting question. I had a similar requirement. I have observed that Bing maps aren't very accurate at picking addresses. Most of my accounts addresses weren't even recognized by Bing Maps. And this is where the resource in field services weren't able to track the address of the account, if a work order was assigned to him/her. I did waste a lot of effort searching for an out of the box integration with Google maps similar to Bing maps, but realized that Microsoft Dynamics CRM doesn't supports any such integration with Google maps. Only alternative you are left with I could possibly imagine is adding HTML web resources and using Google maps there, see this:

    https://community.dynamics.com/enterprise/b/dynamicscrmenthusiast/archive/2017/04/09/google-maps-integration-with-dynamics-crm

    But I believe this would not work in a similar manner to Bing maps and will require a lot of customization. Hope that helps!

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