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ReportHi,
I am trying to lock the gift card which is issued but options in blocked section is not accessible.
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Hi,
I am trying to lock the gift card which is issued but options in blocked section is not accessible.
Thank you. it is fixed after journal setting.
I haven't tried that in a while and not sure about your setup. Hope you have configured the Gift Card Void Journal settings in Commerce Parameters>> Posting. There is an option to set the FD there, give that a try.
Hi Shafeeque ,
Tried voiding after posting but getting account structure error.
Financial Dimensions are updated with GC item. any idea?
There is no option to block the gift card on the front end from F&O. The block function is used during the gift card redemption to lock the card to a specific register to avoid redemption on any other redemption. Once the redemption is completed, the POS will automatically release the lock. Sometimes if the POS loses the connection to HQ while processing the redemption, the card will stay locked. The unlock button can be used to release this kind of lock. That being, a developer can extend D365 F&O to trigger to simulate the lock.
If your requirement is to restrict further usage of the gift card, you can use the Void button which can be done after gift card purchase transaction is posted.
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