web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

Season of Giving Solutions is Here!
News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / No access to BC after ...
Small and medium business | Business Central, N...
Answered

No access to BC after clearing cache

(0) ShareShare
ReportReport
Posted on by Community Member

Hi,

I had to clear the cache of my Edge (Chromium) browser this morning for an unrelated reason. Since then, I cannot log into Business Central.

- Not on Edge Chromium, Google Chrome, Firefox,...

- Tried several users: full acces user, as a delegated admin, even as a global admin.

- Tried several tenants and environments (sandbox and production.)

- My colleagues have the same problem after clearing their cache.

- I get no error, just this:

2806.Screenshot_5F00_1.png

Any idea anyone?

Kind regards,

Kasper

I have the same question (0)
  • Pauleec Profile Picture
    Pauleec 35 on at

    Hi Marco. I'm having the same experience as Kasper had previously. I had to clear my cache in Edge and now I can only access Dynamics via a Private tab. Any idea how to resolve this?

  • Community Member Profile Picture
    Community Member on at

    Hi Marco,

    Thank you for the follow-up! Everything is back to normal now. Hopefully this won't happen again any time soon.

  • Verified answer
    Marco Mels Profile Picture
    Marco Mels on at

    Hello,

    For the partners out there that are still having issues like described in this forum posting, you can try with InPrivate browser session. At our side, teams are still engaged and working on the scenario to fully mitigate it.

    Thanks.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at

    Hello,

    Things should be OK by now. If not, please report it.  Thank you so much for reporting this into the forums.

    Thanks.

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at

    Hello,

    Sorry to hear that you are having issues with SaaS release of BC. I asked around and there is indeed an issue as our telemetry is now also reporting alerts to the teams. The teams responsible for the backend servers are currently analyzing telemetry and also working hard to get it resolved as soon as possible.

    If the issue is mitigated after we found root cause and resolved the problem, we will update this posting.

    Thank you

  • Community Member Profile Picture
    Community Member on at

    Additonal info: I can reach the Business Central Admin Center, just not any environment.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

News and Announcements

Season of Giving Solutions is Here!

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the December Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Small and medium business | Business Central, NAV, RMS

#1
OussamaSabbouh Profile Picture

OussamaSabbouh 1,457

#2
Khushbu Rajvi. Profile Picture

Khushbu Rajvi. 742 Super User 2025 Season 2

#3
YUN ZHU Profile Picture

YUN ZHU 669 Super User 2025 Season 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans