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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Negative amount in Cu...
Small and medium business | Business Central, N...
Answered

Negative amount in Customer Ledger Entries for a posted sales invoice

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Posted on by Alejo Bohorquez 93
Hi experts
 
I have the following case, in our company we posted a sales invoice however when we see the Customer Ledger Entries notice that the amount is negative and should be positive.
 
Because of that we can't apply the payment.
 
The amount in the posted sales invoice
 
The amount in Customer Ledger Entries
Also the remaining amount is negative.
 
Anyone knows a way to fix that, I'll aprecciate your answers.
 
Best Regards,
Alejandro B.
 
Categories:
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Valentin Castravet Profile Picture
    Valentin Castravet 32,689 Super User 2026 Season 1 on at
    Just to double check, are you sure those are the same 2 entries? Does the document no. and document type of the entry in your customer ledger entries match the invoice no.? The screenshot doesn't include those 2 fields so its hard to tell. A posted sales invoice should not appear as a negative amount in the customer ledger entries. I'm wondering if your screenshot is for another entry with the same amount.
     
  • Alejo Bohorquez Profile Picture
    Alejo Bohorquez 93 on at
    Hi Valentin,
     
    Yes, I'm sure that are the same entries.
     
     
    Regards,
     
    Alejandro B
  • Suggested answer
    Khushbu Rajvi. Profile Picture
    Khushbu Rajvi. 22,424 Super User 2026 Season 1 on at
    Is there any customization or extension that might be affecting this?
  • Alejo Bohorquez Profile Picture
    Alejo Bohorquez 93 on at
    Hi Khushbu,
     
    Only the localization might be affecting.
     
     
    Regards
  • Verified answer
    Alejo Bohorquez Profile Picture
    Alejo Bohorquez 93 on at
    It was a problem in the localization app.
     
     
  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 100,974 Super User 2026 Season 1 on at
    This is obviously caused by customization. It is recommended to uninstall all third-party extensions and try again.
     
    Thanks.
    ZHU

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