One of our customer is looking for a complete solution from managing Inventory to sales to retail management. On exploring I saw that microsoft has the Retail Management System (RMS) then CRM for Sales Management. Can someone guide / help me to understand what is the best solution from Microsoft to manage all 3 systems that customer is looking for?
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Hi,
Every product provides specific set of features for example Dynamics CRM provides you to handle sales,marketing and service at a very high level, but it does not provide you any core inventory modules just like in other product like Ax. Other products like Ax,GP,NAV also have CRM module but that won't provide you the feature that you will get with Dynamics CRM because it is CRM specific product.
So you need to work on the requirement and need to see which one the most critical functionality they require, and need to go that way or if they need both you need to use both CRM and other dynamics product like RMS and need to integrate them.
Below are the some of the links that may help you understand other dynamics product:
www.erpsoftwareblog.com/.../dynamics-nav-vs-ax-vs-gp-vs-sl-one-right
dynamics.dialog.com.au/microsoft-dynamics-ax-vs-nav-vs-sl-vs-gp
Hope it will help you.
Thanks
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