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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Emails stuck in status...
Microsoft Dynamics CRM (Archived)

Emails stuck in status pending send

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Posted on by Community Member Microsoft Employee

We have Dynamics CRM 2016 on-prem and have configured email to use server-side sync. There are no errors showing when we click Test & Enables MailBoxes and recives confirm mails that check the outgoing email configuration for a particual user. 

We have a couple of workflows which we want to send email notifcation on field changes in Opportunities. But the emails get stuck with the status Pending Send.

I have set the property  No of Delivery Attempt = 1 according to article below but still facing the same problem.

http://www.netstandard.com/fixing-pending-send-emails-in-dynamics-crm/

We have also tried to create a mail from CRM Dynamics and that email also get stuck in the status pending send. 

Any help will be very much appreciate.  

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  • Jean Phil Dem Profile Picture
    Jean Phil Dem 5 on at
    RE: Emails stuck in status pending send

    Hi,

    I had the same issue with the pending send and it turned out that the source of the problem is the From email to be sent.

    I was trying to send an email From my # role account instead of the email address attached to the CRM.

    Hope this help

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Emails stuck in status pending send

    This link should give you info for turning on tracing and viewing event viewer logs.  The event viewer is what you should start with - it's towards the bottom of the page.

    • https://technet.microsoft.com/en-us/library/hh699694.aspx

    Here is another article that may help.   It applies to 4.0 but seems very thorough for troubleshooting in general.  Maybe someone has a link for the most recent version???

    • technet.microsoft.com/.../2009.08.dynamics.aspx
  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Emails stuck in status pending send

    Yes the user is configured.

  • Joe Woltering Profile Picture
    Joe Woltering 12,159 on at
    RE: Emails stuck in status pending send

    Is the User configured to use 'Server-Side Sync or Email Router' for Incoming & Outgoing mail in their Mailbox settings?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Emails stuck in status pending send

    Im quite new to CRM Dynamics, please let me know where can I find the logs ?

    No emails that have been sent trough CRM. Besides confirm test messages from CRM.

    Nope, would be thankful if you could guide me how to do that

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Emails stuck in status pending send

    Are there any errors in the event log?

    Have emails ever worked?

    Have you tried turning on tracing?

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Emails stuck in status pending send

    Have already tried that but with no luck

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Emails stuck in status pending send

    Have already done that setting

  • Suggested answer
    Shahbaaz Ansari Profile Picture
    Shahbaaz Ansari 6,203 on at
    RE: Emails stuck in status pending send

    Hi Shah,

    Please check below article when email is send through workflow and it is in pending state,

    www.powerobjects.com/.../workflow-generated-email-stuck-in-pending-send-get-it-sent

    community.dynamics.com/.../254607

    If you find it helpful, Please mark as verified.

    Thanks,

    Shahbaaz

  • Suggested answer
    Johannes Leppert Profile Picture
    Johannes Leppert 70 on at
    RE: Emails stuck in status pending send

    Go to Settings –> Administration –> System Settings. On the E-Mail tab you change the E-Mails work with to ServerSideSync.

    That solved the same problem on on premise version 8.2.2.112.

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