Emails stuck in status pending send

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We have Dynamics CRM 2016 on-prem and have configured email to use server-side sync. There are no errors showing when we click Test & Enables MailBoxes and recives confirm mails that check the outgoing email configuration for a particual user.

We have a couple of workflows which we want to send email notifcation on field changes in Opportunities. But the emails get stuck with the status Pending Send.

I have set the property No of Delivery Attempt = 1 according to article below but still facing the same problem.

http://www.netstandard.com/fixing-pending-send-emails-in-dynamics-crm/

We have also tried to create a mail from CRM Dynamics and that email also get stuck in the status pending send.

Any help will be very much appreciate.

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Johannes Leppert 72 on at

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Go to Settings –> Administration –> System Settings. On the E-Mail tab you change the E-Mails work with to ServerSideSync.

That solved the same problem on on premise version 8.2.2.112.

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Shahbaaz Ansari 6,211 on at

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Hi Shah,

Please check below article when email is send through workflow and it is in pending state,

www.powerobjects.com/.../workflow-generated-email-stuck-in-pending-send-get-it-sent

community.dynamics.com/.../254607

If you find it helpful, Please mark as verified.

Thanks,

Shahbaaz

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Community Member on at

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Have already done that setting

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Community Member on at

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Have already tried that but with no luck

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Community Member on at

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Are there any errors in the event log?

Have emails ever worked?

Have you tried turning on tracing?

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Community Member on at

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Im quite new to CRM Dynamics, please let me know where can I find the logs ?

No emails that have been sent trough CRM. Besides confirm test messages from CRM.

Nope, would be thankful if you could guide me how to do that

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Joe Woltering 12,163 on at

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Is the User configured to use 'Server-Side Sync or Email Router' for Incoming & Outgoing mail in their Mailbox settings?

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Community Member on at

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Yes the user is configured.

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Community Member on at

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This link should give you info for turning on tracing and viewing event viewer logs. The event viewer is what you should start with - it's towards the bottom of the page.

https://technet.microsoft.com/en-us/library/hh699694.aspx

Here is another article that may help. It applies to 4.0 but seems very thorough for troubleshooting in general. Maybe someone has a link for the most recent version???

technet.microsoft.com/.../2009.08.dynamics.aspx

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Jean Phil Dem 5 on at

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Hi,

I had the same issue with the pending send and it turned out that the source of the problem is the From email to be sent.

I was trying to send an email From my # role account instead of the email address attached to the CRM.

Hope this help

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