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We have Dynamics CRM 2016 on-prem and have configured email to use server-side sync. There are no errors showing when we click Test & Enables MailBoxes and recives confirm mails that check the outgoing email configuration for a particual user.
We have a couple of workflows which we want to send email notifcation on field changes in Opportunities. But the emails get stuck with the status Pending Send.
I have set the property No of Delivery Attempt = 1 according to article below but still facing the same problem.
http://www.netstandard.com/fixing-pending-send-emails-in-dynamics-crm/
We have also tried to create a mail from CRM Dynamics and that email also get stuck in the status pending send.
Any help will be very much appreciate.
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Hi,
I had the same issue with the pending send and it turned out that the source of the problem is the From email to be sent.
I was trying to send an email From my # role account instead of the email address attached to the CRM.
Hope this help
This link should give you info for turning on tracing and viewing event viewer logs. The event viewer is what you should start with - it's towards the bottom of the page.
Here is another article that may help. It applies to 4.0 but seems very thorough for troubleshooting in general. Maybe someone has a link for the most recent version???
Yes the user is configured.
Is the User configured to use 'Server-Side Sync or Email Router' for Incoming & Outgoing mail in their Mailbox settings?
Im quite new to CRM Dynamics, please let me know where can I find the logs ?
No emails that have been sent trough CRM. Besides confirm test messages from CRM.
Nope, would be thankful if you could guide me how to do that
Are there any errors in the event log?
Have emails ever worked?
Have you tried turning on tracing?
Have already tried that but with no luck
Have already done that setting
Hi Shah,
Please check below article when email is send through workflow and it is in pending state,
www.powerobjects.com/.../workflow-generated-email-stuck-in-pending-send-get-it-sent
community.dynamics.com/.../254607
If you find it helpful, Please mark as verified.
Thanks,
Shahbaaz
Go to Settings –> Administration –> System Settings. On the E-Mail tab you change the E-Mails work with to ServerSideSync.
That solved the same problem on on premise version 8.2.2.112.
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