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how to make a plugin excute when i click on the track option in outlook

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Posted on by Community Member

hi all,

does any one know how what event should be assinged to the plugin in order for it to start , when i click on the track option in outlook ,
thx in advence

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Community Member on at

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RE: how to make a plugin excute when i click on the track option in outlook

yes i noticed that , i appreciate your help man , thanks again
Alex Fun Wei Jie 33,626 on at

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RE: how to make a plugin excute when i click on the track option in outlook

Hi,

but please expect some delay, because after you clicked track , it does not happen immediately. So, the time will be different when compared to the time you clicked track.
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RE: how to make a plugin excute when i click on the track option in outlook

thx man
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Alex Fun Wei Jie 33,626 on at

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RE: how to make a plugin excute when i click on the track option in outlook

Hi,

When you tracking an email in outlook, actually there is a email record will be created in CRM too.

kb.cloud2020.co.uk/.../track-outlook-email-in-crm-for-outlook

keyword "the email is saved as an activity record in CRM".

So , you can create a workflow or plugin, trigger when email activity is created and update your field.
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RE: how to make a plugin excute when i click on the track option in outlook

the goal here is to update something (a field inside an entity) when u click on track , i don't know how what you're suggesting could solve my problem
Alex Fun Wei Jie 33,626 on at

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RE: how to make a plugin excute when i click on the track option in outlook

Hi,

Since you are tracking the email, it should be created as email inside CRM too.

You can set create message on email entity.
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RE: how to make a plugin excute when i click on the track option in outlook

i need to update a feild (the last activityDate for exemple) when i click on track inside outlook
Shahbaaz Ansari 6,205 on at

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RE: how to make a plugin excute when i click on the track option in outlook

Can you describe little more what you are trying to achieve?
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Shahbaaz Ansari 6,205 on at

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RE: how to make a plugin excute when i click on the track option in outlook

I don't think there is any event like that