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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Smartlist Access
Microsoft Dynamics GP (Archived)

Smartlist Access

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Posted on by Rosemary 10

A user who has Poweruser access is unable to view Smartlist. His profile has the relevant access, he was using the feature until yesterday.

MS Dynamics was re-installed and still nothing, not sure what to look for, have not tried recreating the profile as yet.

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I have the same question (0)
  • Redbeard Profile Picture
    Redbeard 12,931 on at

    What happens when the user tries to access SmartList? Does it open, but they can't view anything? Is there any error message? Can they access SmartList from another machine?

  • Suggested answer
    KirkLivermont Profile Picture
    KirkLivermont 5,985 on at

    Hi Rosemary,

    I am not sure if this is the same thing but I had a similar issue with my power user. Here is a link to the thread with the solution.

    https://community.dynamics.com/gp/f/32/t/120847.aspx

    Regards,

    Kirk

  • Rosemary Profile Picture
    Rosemary 10 on at

    He can't access Smartlist from another machine, there is no error message. The option is just not there.

  • Rosemary Profile Picture
    Rosemary 10 on at

    Interesting reading, but, I don't think it is the same scenario. I am using the profile now, I can see the Smartlist option, when I click on it, it looks like it's attempting to open, but it doesn't.

  • Verified answer
    babubaskaran@outlook.com Profile Picture
    babubaskaran@outloo... 12 on at

    Hi Rose,

    I have posted the following reg. similar issue, please check the same on the following post.

    community.dynamics.com/.../150354.aspx

  • Suggested answer
    KirkLivermont Profile Picture
    KirkLivermont 5,985 on at

    Rosemary,

    If you hover over the Microsoft Dynamics icon on the taskbar can you see the smartlist window in the preview? If so right clicking the window and choosing maximize should bring it back on screen.

    Can the user see the smartlist window from another workstation?

    Regards,

    Kirk

  • Rosemary Profile Picture
    Rosemary 10 on at

    It worked, thanks, but I don't understand the connection.

  • Rosemary Profile Picture
    Rosemary 10 on at

    No he can't...

  • babubaskaran@outlook.com Profile Picture
    babubaskaran@outloo... 12 on at

    Hi Rose,

    Good to know this is worked.  I think the smartlist is using the language and unicode and if its doesnt find it wont appear.

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