Hi Everyone, I just had a user come in who cancelled a sales order in error. Normally not a big deal, but the order was created a couple months back in our prior fiscal year. I was wondering what your take on this would be. I have reopened shippers to fix errors before, but the sales order itself I predict is a whole different can of worms. Anyway, if you have any advice it would be appreciated.
Thanks
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Unless there have been shipments on the cancelled SO (all the Qtys Ordered are still open), the best way would be to use the Duplicate Order functionality to create a new Sales Order. You can use all the same Order Dates, Requested Ship Dates, etc.
The fiscal year point should not be an issue; Sales Orders don't record any information in the Financial ledger, just Shippers when Invoiced via the Sales Journal.
Re-opening a Closed SO can be done via SQL, but there are many table considerations to address...
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