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Hi Everyone, I just had a user come in who cancelled a sales order in error. Normally not a big deal, but the order was created a couple months back in our prior fiscal year. I was wondering what your take on this would be. I have reopened shippers to fix errors before, but the sales order itself I predict is a whole different can of worms. Anyway, if you have any advice it would be appreciated.
Thanks
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I have the same question (0)Unless there have been shipments on the cancelled SO (all the Qtys Ordered are still open), the best way would be to use the Duplicate Order functionality to create a new Sales Order. You can use all the same Order Dates, Requested Ship Dates, etc.
The fiscal year point should not be an issue; Sales Orders don't record any information in the Financial ledger, just Shippers when Invoiced via the Sales Journal.
Re-opening a Closed SO can be done via SQL, but there are many table considerations to address...
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