I would like to ask about the Scan function on the Asset Management Mobile App. I have tried to use the Scan function but it just only allows me to scan the Item ID instead of Serial number of the item. Do we have any setup to switch to scan the Serial number?
Hi!
According to the official documentation on learn.microsoft.com there are only two possible options: Asset ID or Location
"If your organization uses bar codes or QR codes to uniquely identify each asset, you can use theScanbutton to identify the asset that you want to submit a maintenance request for. The bar code or QR must contain the ID of the asset or functional location. When you scan the bar code or QR code on a tag, the system automatically searches for matching assets or functional locations, and then shows a list of results. Select an asset or functional location to continue."
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