web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Is it possible to prev...
Microsoft Dynamics CRM (Archived)

Is it possible to prevent Field Service user from accessing Desktop/web app?

(0) ShareShare
ReportReport
Posted on by Community Member

We would like to prevent technicians from using the web/desktop application and limit them to using the Resco Field Service mobile application only. Is this possible and if so, how do we do this?

Thank you.

*This post is locked for comments

I have the same question (0)
  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    I'm afraid this is not possible.

  • Fubar Profile Picture
    Fubar 2,761 on at

    We had a similar situation a almost a couple of years ago now, we worked out we could stop the user from using the Web UI by taking security privileges off them. They technically could still signin to CRM but they couldn't use the UI as no pages would load, I think it was "User Entity UI Settings" but it may have been something different or a combination of privileges.  

    Also not sure if this would work with the newer "CRM App" based Field Service (ours was with the 'powered by resco' Microsoft app)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans