Is it possible to prevent Field Service user from accessing Desktop/web app?

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Posted on by Community Member Microsoft Employee

We would like to prevent technicians from using the web/desktop application and limit them to using the Resco Field Service mobile application only. Is this possible and if so, how do we do this?

Thank you.

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Fubar 2,750 on at

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RE: Is it possible to prevent Field Service user from accessing Desktop/web app?

We had a similar situation a almost a couple of years ago now, we worked out we could stop the user from using the Web UI by taking security privileges off them. They technically could still signin to CRM but they couldn't use the UI as no pages would load, I think it was "User Entity UI Settings" but it may have been something different or a combination of privileges.

Also not sure if this would work with the newer "CRM App" based Field Service (ours was with the 'powered by resco' Microsoft app)
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a33ik 84,323 Most Valuable Professional on at

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RE: Is it possible to prevent Field Service user from accessing Desktop/web app?

Hello,

I'm afraid this is not possible.