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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Is it possible to prev...
Microsoft Dynamics CRM (Archived)

Is it possible to prevent Field Service user from accessing Desktop/web app?

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Posted on by Community Member

We would like to prevent technicians from using the web/desktop application and limit them to using the Resco Field Service mobile application only. Is this possible and if so, how do we do this?

Thank you.

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  • Suggested answer
    a33ik Profile Picture
    a33ik 84,331 Most Valuable Professional on at

    Hello,

    I'm afraid this is not possible.

  • Fubar Profile Picture
    Fubar 2,761 on at

    We had a similar situation a almost a couple of years ago now, we worked out we could stop the user from using the Web UI by taking security privileges off them. They technically could still signin to CRM but they couldn't use the UI as no pages would load, I think it was "User Entity UI Settings" but it may have been something different or a combination of privileges.  

    Also not sure if this would work with the newer "CRM App" based Field Service (ours was with the 'powered by resco' Microsoft app)

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