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Unable to view invoices

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Posted on by 318

“I am having trouble viewing some invoices in NAV
When I click on Document No to view, this message appears

Please let me know if you require any further information.


Thanks,

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  • Suggested answer
    KasparsSemjonovs Profile Picture
    KasparsSemjonovs 2,975 Super User on at
    RE: Unable to view invoices

    just press Navigate button and see if the Posted Sales Invoice is there as a line. It could be deleted as mentioned already, or this entry could be posted from General Journal

  • Suggested answer
    Nitin Verma Profile Picture
    Nitin Verma 20,984 Super User on at
    RE: Unable to view invoices

    Adding more info.

    First check this document no. as  No. in Posted Sales Invoices page, if it is not there, chances are there it deleted from the system, or check if there is any customization done while opening the posted documents from Ledger entries page.

    Thanks.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 59,926 Super User on at
    RE: Unable to view invoices

    Hi, if you are referring to Posted Sales Invoices, it can actually be deleted, so one possibility is that it was deleted by someone.

    Hope this helps.

    Thanks.

    ZHU

  • Jun Wang Profile Picture
    Jun Wang 3,539 Super User on at
    RE: Unable to view invoices

    the screenshot is not clear

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