Hi all
When merging customers, the system checks if there are conflicts which need to be resolved first.
When there are merging conflicts, a notification should appear on the merge duplicate page from which you can solve these issues.
I have tried this function on two different cloud tenants running on the 19.3 version but the message does not appear on the page even though there are conflicts.
Is this a known issue or am I missing something?
Thanks in advance!
Robrecht
Hello,
Interesting, can you raise this issue to Microsoft support via your partner or CSP. You can refer to this posting, then the issue may come to me directly (I am Dutch which may help to act faster).
Thanks.
Hi all,
Thanks for the help!
When testing a bit more, I noticed it is only an issue when the language of BC is set to Dutch.
When I change it to English or French, the merge conflicts pane does appear and I can resolve the issues.
Hi, sorry I don't have an environment for 19.3 now, I tried it in w1 19.4 with the following message. Can you try again after upgrading to 19.4.
Hope this will help.
Thanks.
ZHU
Hello,
How it is supposed to work is described here:
docs.microsoft.com/.../sales-how-merge-duplicate-records
If it is supposed to show a notification while it does not do it in a standard CRONUS company without third party extension, please raise it to Microsoft support via your partner or CSP so we can look into it.
Thanks.
André Arnaud de Cal...
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