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Merge conflicts notification not showing on merge duplicate page

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Posted on by 10

Hi all

When merging customers, the system checks if there are conflicts which need to be resolved first.

When there are merging conflicts, a notification should appear on the merge duplicate page from which you can solve these issues.

I have tried this function on two different cloud tenants running on the 19.3 version but the message does not appear on the page even though there are conflicts.

Is this a known issue or am I missing something?

Thanks in advance!

Robrecht

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Merge conflicts notification not showing on merge duplicate page

    Hello,

    Interesting, can you raise this issue to Microsoft support via your partner or CSP. You can refer to this posting, then the issue may come to me directly (I am Dutch which may help to act faster).

    Thanks.

  • Robrecht_Xams Profile Picture
    Robrecht_Xams 10 on at
    RE: Merge conflicts notification not showing on merge duplicate page

    Hi all,

    Thanks for the help!

    When testing a bit more, I noticed it is only an issue when the language of BC is set to Dutch.

    When I change it to English or French, the merge conflicts pane does appear and I can resolve the issues.

  • Suggested answer
    YUN ZHU Profile Picture
    YUN ZHU 59,978 Super User on at
    RE: Merge conflicts notification not showing on merge duplicate page

    Hi, sorry I don't have an environment for 19.3 now, I tried it in w1 19.4 with the following message. Can you try again after upgrading to 19.4.

    pastedimage1646274206600v1.png

    pastedimage1646274358123v2.png

    Hope this will help.

    Thanks.

    ZHU

  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Merge conflicts notification not showing on merge duplicate page

    Hello,

    How it is supposed to work is described here:

    docs.microsoft.com/.../sales-how-merge-duplicate-records

    If it is supposed to show a notification while it does not do it in a standard CRONUS company without third party extension, please raise it to Microsoft support via your partner or CSP so we can look into it.

    Thanks.

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