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Dynamics 365 Community / Forums / Microsoft Dynamics GP (Archived) / Unable to issue PO Return
Microsoft Dynamics GP (Archived)

Unable to issue PO Return

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Posted on by Renee Leung 6,775

The PO has been received and matched to an invoice. However, the Units Received were an incorrect number and at this point, we need to issue a return to redo the receipt for the correct amount.  The problem is, we are unable to issue any type of return. I have tried Return, Return w/Credit, Inventory return, Inventory w/Credit but when going through each of these returns, am unable to draw up the Receipt No.  There was an inventory adjustment made to the item in question and after researching that effect on Returns, found that GP may not allow you to issue a Return if an IV Adjustment has been made. My question is whether you can issue an Inventory Increase Adjustment to allow for a return or if a return is no longer possible at this point? (In which case, I would assume SQL is the only other option). Thank you in advance.

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  • Suggested answer
    Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 46,627 Moderator on at

    You should be able to do an increase adjustment and then do the Inventory Return type.

  • Renee Leung Profile Picture
    Renee Leung 6,775 on at

    When we do an Inventory Return, this doesn't allow us to select a PO in the Returns Trx window.  We wanted to reopen the PO to reverse the incorrect qty received and also because the actual qty received was a partial shipment. So, we would need to reopen the existing PO line item to receive the future shipment of the remaining quantities. Is there any way to do this if the Return or Return w/Credit options don't allow you to select the appropriate RCT?

  • Frank Hamelly | MVP, MCP, CSA Profile Picture
    Frank Hamelly | MVP... 46,627 Moderator on at

    I can't think of a way around this R1012.  Perhaps one of our other experts here has figured out a way to do it.

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,852 Moderator on at

    If the receit was only a partial why is the PO closed? If it is not closed can you add a line to the PO and then do what you need to do? I think the only other solution may be to change the status on the PO in SQL and then just add quantities to the existing line and then re-receive the goods.

  • Renee Leung Profile Picture
    Renee Leung 6,775 on at

    The PO closed because the received quantity that was entered into GP was an incorrect quantity greater than the real amount.  The UoM was misread, as the person entering the quantity received thought the UoM was 'each' and not 'case.' Example, a case of 5 were ordered; 1 case = 10 units; only 15 units were physically received; user entered 15 into the Receipt window and GP read that quantity as 15 cases. Hence, PO closed.  Normally, we would do a Change Order status for the PO and add another line item, but we do not want to have an incorrect Qty received and would need to use the PO when the remaining shipment comes in. The invoice reflects the correct subtotal as a user was able to override the Unit Price in the Enter/Match Invoice window.  

  • Richard Wheeler Profile Picture
    Richard Wheeler 75,852 Moderator on at

    So the PO is still open and has not been moved to history? I do not believe there is anyway to correct the quantity received on this PO due to the inventory adjustment that was done. It sounds as if there are still more to be recieved on this PO line. The stock quantity must be correct because you did and negative inventory adjustment to offset the incorrect original PO receipt. I think your only option now is to add a line to this PO and do all future receivings off this line. There have been several tables affected now so undoing all that has been done will be difficult.

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