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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Workflows's Updati...
Microsoft Dynamics CRM (Archived)

Workflows's Updating Issue

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Posted on by Community Member

Hello forum people.

Recently we have been facing an issue related to the workflows's updating process. Basically the problem is that when we try to open any workflow on draft status an error is shown and we can't see the steps and the other properties of the workflow so we can't change anything because just in this status it's allowed.

This error is not specific at all, but when we look at the trace logs we find a description that more or less explains the issue about it (please check the log attached at the end of this message).

We have been looking over the Internet and the literature just mentions that we must restart the IIS service and the CRM Asynchronous Service, also that we must unregister the existing plugins and their dependencies, but any of these solutions have been succeeded.

If you can suggest us a better approach to solve this situation we'll be very glad and grateful with you.

Thank you.

**Log Details:

>MSCRM Error Report:
--------------------------------------------------------------------------------------------------------
Error: Exception of type 'System.Web.HttpUnhandledException' was thrown.

Error Message: An unhandled exception occurred during the execution of the current web request. Please review the stack trace for more information about the error and where it originated in the code.

Error Details: Exception of type 'System.Web.HttpUnhandledException' was thrown.

Source File: Not available

Line Number: Not available

Request URL: server_name/.../edit.aspx

Stack Trace Info: [ArgumentNullException: Value cannot be null.
Parameter name: input]
at System.Version..ctor(String version)
at Microsoft.Crm.Web.Sfa.WorkflowDetailPage.ConfigureCustomActivityStepMenu(CommandBarPopup addStepButton)
at Microsoft.Crm.Web.Sfa.WorkflowDetailPage.BuildStepMenu()
at Microsoft.Crm.Web.Sfa.WorkflowDetailPage.ConfigureWorkflowStepMenu()
at Microsoft.Crm.Web.Sfa.WorkflowDetailPage.ConfigureMenus()
at Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e)
at System.Web.UI.Control.PreRenderRecursiveInternal()
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)

[HttpUnhandledException: Exception of type 'System.Web.HttpUnhandledException' was thrown.]
at System.Web.UI.Page.HandleError(Exception e)
at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
at System.Web.UI.Page.ProcessRequest()
at System.Web.UI.Page.ProcessRequest(HttpContext context)
at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)


[2015-05-27 09:09:37.254] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread: 27 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: cd2a0c18-1cb3-4982-a24e-13d99b3ed1e4 | ExceptionConverter.ConvertToFault ilOffset = 0x57
at ExceptionConverter.ConvertToFault(Exception exception) ilOffset = 0x57
at ExceptionConverter.TryConvertToFaultExceptionInternal(Exception exception, Boolean createNewFaultException, FaultException`1& faultException) ilOffset = 0x6D
at FaultHelper.ConvertToFault(Exception exception) ilOffset = 0x0
at ErrorInformation..ctor(Exception exception, Uri requestUrl, Boolean logError, IOrganizationContext context) ilOffset = 0x24B
at ErrorInformation..ctor(Exception exception, Uri requestUrl, IOrganizationContext context) ilOffset = 0x5
at MainApplication.Application_Error(Object sender, EventArgs eventArguments) ilOffset = 0x81
at EventHandler.Invoke(Object sender, EventArgs e) ilOffset = 0xFFFFFFFF
at HttpApplication.RaiseOnError() ilOffset = 0x26
at ApplicationStepManager.ResumeSteps(Exception error) ilOffset = 0x85
at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) ilOffset = 0x5C
at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) ilOffset = 0x16A
at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) ilOffset = 0x4B
>UNEXPECTED: no fault?
[2015-05-27 09:09:37.254] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread: 27 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: cd2a0c18-1cb3-4982-a24e-13d99b3ed1e4 | ExceptionConverter.ConvertMessageAndErrorCode ilOffset = 0x23B
at ExceptionConverter.ConvertMessageAndErrorCode(Exception exception, Int32& errorCode) ilOffset = 0x23B
at ExceptionConverter.ToSingleFaultOther(Exception exception) ilOffset = 0x2B
at ExceptionConverter.ToSingleFaultUnTyped(Exception exception) ilOffset = 0x3A
at ExceptionConverter.ConvertToFault(Exception exception) ilOffset = 0x57
at ExceptionConverter.TryConvertToFaultExceptionInternal(Exception exception, Boolean createNewFaultException, FaultException`1& faultException) ilOffset = 0x6D
at FaultHelper.ConvertToFault(Exception exception) ilOffset = 0x0
at ErrorInformation..ctor(Exception exception, Uri requestUrl, Boolean logError, IOrganizationContext context) ilOffset = 0x24B
at ErrorInformation..ctor(Exception exception, Uri requestUrl, IOrganizationContext context) ilOffset = 0x5
at MainApplication.Application_Error(Object sender, EventArgs eventArguments) ilOffset = 0x81
at EventHandler.Invoke(Object sender, EventArgs e) ilOffset = 0xFFFFFFFF
at HttpApplication.RaiseOnError() ilOffset = 0x26
at ApplicationStepManager.ResumeSteps(Exception error) ilOffset = 0x85
at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) ilOffset = 0x5C
at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) ilOffset = 0x16A
at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) ilOffset = 0x4B
>System.Web.HttpUnhandledException: Microsoft Dynamics CRM has experienced an error. Reference number for administrators or support: #49E57796: System.Web.HttpUnhandledException (0x80004005): Exception of type 'System.Web.HttpUnhandledException' was thrown. ---> System.ArgumentNullException: Value cannot be null.
>Parameter name: input
> at System.Version..ctor(String version)
> at Microsoft.Crm.Web.Sfa.WorkflowDetailPage.ConfigureCustomActivityStepMenu(CommandBarPopup addStepButton)
> at Microsoft.Crm.Web.Sfa.WorkflowDetailPage.BuildStepMenu()
> at Microsoft.Crm.Web.Sfa.WorkflowDetailPage.ConfigureWorkflowStepMenu()
> at Microsoft.Crm.Web.Sfa.WorkflowDetailPage.ConfigureMenus()
> at Microsoft.Crm.Application.Controls.PageManager.OnPreRender(EventArgs e)
> at System.Web.UI.Control.PreRenderRecursiveInternal()
> at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
> at System.Web.UI.Page.HandleError(Exception e)
> at System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
> at System.Web.UI.Page.ProcessRequest(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
> at System.Web.UI.Page.ProcessRequest()
> at System.Web.UI.Page.ProcessRequest(HttpContext context)
> at System.Web.HttpApplication.CallHandlerExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
> at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
[2015-05-27 09:09:37.254] Process: w3wp |Organization:00000000-0000-0000-0000-000000000000 |Thread: 27 |Category: Platform |User: 00000000-0000-0000-0000-000000000000 |Level: Error |ReqId: cd2a0c18-1cb3-4982-a24e-13d99b3ed1e4 | ExceptionConverter.ConvertToFault ilOffset = 0x69
at ExceptionConverter.ConvertToFault(Exception exception) ilOffset = 0x69
at ExceptionConverter.TryConvertToFaultExceptionInternal(Exception exception, Boolean createNewFaultException, FaultException`1& faultException) ilOffset = 0x6D
at FaultHelper.ConvertToFault(Exception exception) ilOffset = 0x0
at ErrorInformation..ctor(Exception exception, Uri requestUrl, Boolean logError, IOrganizationContext context) ilOffset = 0x24B
at ErrorInformation..ctor(Exception exception, Uri requestUrl, IOrganizationContext context) ilOffset = 0x5
at MainApplication.Application_Error(Object sender, EventArgs eventArguments) ilOffset = 0x81
at EventHandler.Invoke(Object sender, EventArgs e) ilOffset = 0xFFFFFFFF
at HttpApplication.RaiseOnError() ilOffset = 0x26
at ApplicationStepManager.ResumeSteps(Exception error) ilOffset = 0x85
at HttpApplication.System.Web.IHttpAsyncHandler.BeginProcessRequest(HttpContext context, AsyncCallback cb, Object extraData) ilOffset = 0x5C
at HttpRuntime.ProcessRequestInternal(HttpWorkerRequest wr) ilOffset = 0x16A
at ISAPIRuntime.ProcessRequest(IntPtr ecb, Int32 iWRType) ilOffset = 0x4B
>UNEXPECTED: no fault?

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I have the same question (0)
  • Aileen Gusni Profile Picture
    Aileen Gusni 44,524 on at
    RE: Workflows's Updating Issue

    Olger,

    That error status is too common.

    Have you tried let's say create a new workflow, is that working?

    Thanks.

  • purwar purwar Profile Picture
    purwar purwar 2,836 on at
    RE: Workflows's Updating Issue

    Change owner of WFand try to open .  Owner should be crm admin. Other wise deactivate current WF and create new WF as per requiremnet.

  • Community Member Profile Picture
    Community Member on at
    RE: Workflows's Updating Issue

    Thanks for your answer Aileen.

    I tried to create a new workflow and the error is the same, even if I remove all the existing workflows before.

    The status seems to be common but the parameter name it is not. In other sites I found that the parameter name in the error description is "culture" or it's "authenticationCredentials.SupportingCredentials" for example but never "input" so I suppose this is the key, maybe something related to the building of the own form where you can add steps to the workflow.

    Another important aspect is that you can open any workflow and see its steps if this workflow is active.

  • Community Member Profile Picture
    Community Member on at
    RE: Workflows's Updating Issue

    Thanks for your answer Priyadarshi.

    Effectively I tried with both suggestions but the result was the same. I replaced the owner of every workflow by crm admin. Also I tried to create a new one but after specify the workflow's name and its type (Workflow) the error always appeared.

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