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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Cannot save/create add...
Microsoft Dynamics CRM (Archived)

Cannot save/create address in Account entity

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Posted on by Community Member

Hi experts, 

             I am trying to create new account in the account entity.  I realised that it is not allowing me to save the address fields nor does it allow me to edit the address details. I am using trail instance of the crm. 

I have attached the screen shot. 

23782462.Capture.PNG

23782462.Capture.PNG

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  • Suggested answer
    Arun Vinoth Profile Picture
    Arun Vinoth 11,615 Moderator on at

    Have you customized something like form load scripts? How’s this address pre-populated? This is a composite field, means a fly out form will popup with multiple fields to fill - are you seeing that?

    Is this record specific? Only for new record? Can you upload full screenshot to see other fields? Are you able to edit other fields & save?

    Have you tried different user login? Different browser/machine/record/entity experience will help to troubleshoot.

    What’s the security role you have? Did you try with System Admin?

  • Community Member Profile Picture
    Community Member on at

    I am using Google Crome and also tried with IE. Still it doesn't work. Yea it is a composite filed and i see the fly out to fill in the address field. But it is not allowing me to save the form.  It is for new record as well as existing record - can't update the address field/s. My role is global administrator.

  • Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,628 on at

    Hi,

    any error messages that prompt to you? Can you try with ctrl+S ?

  • Community Member Profile Picture
    Community Member on at

    I experience exactly the same problem in trail I have set up for a potential customer.

  • David Kjell Profile Picture
    David Kjell 55 on at

    I am also experience this issue in an demo enviroment. When adding address i cannot create or save a account. No error message or nothing, just not able to save. 

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