Email Engagement - Showing Metrics in a View

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Posted on by Taybo510

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I want to build a View in Dynamics that will show Email Activities and include two pieces of info from Email Engagement: Opens and Clicks. I want to be able to show reps all of their Tracked / Followed emails over X number of days in one simple view that will also show them if there are any Opens or Clicks on their links. Is this possible? Is there a related Entity where this data is stored, or can it only be displayed on the Email form? Any information is greatly appreciated, thank you!

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CSGATX 50 on at

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RE: Email Engagement - Showing Metrics in a View

There is an existing Activity View Email/All Followed Emails that should contain the data you are looking for.
Taybo510 150 on at

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RE: Email Engagement - Showing Metrics in a View

I was afraid that might be the answer. Thank you for your response Hao!
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LuHao 40,884 on at

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RE: Email Engagement - Showing Metrics in a View

Hi Chris,

Unfortunately it is impossible. Email Engagement data cannot be added to the view.

The actions that are performed on email are stored in Microsoft Azure Storage.

https://docs.microsoft.com/en-us/dynamics365/ai/sales/email-engagement#get-interaction-history-for-email