Email Engagement - Showing Metrics in a View

(0) Share

Report

Posted on by Taybo510

150

I want to build a View in Dynamics that will show Email Activities and include two pieces of info from Email Engagement: Opens and Clicks. I want to be able to show reps all of their Tracked / Followed emails over X number of days in one simple view that will also show them if there are any Opens or Clicks on their links. Is this possible? Is there a related Entity where this data is stored, or can it only be displayed on the Email form? Any information is greatly appreciated, thank you!

I have the same question (0)

All responses (3)

Answers (1)

Verified answer

LuHao 40,892 on at

Like (1)

Report

Hi Chris,

Unfortunately it is impossible. Email Engagement data cannot be added to the view.

The actions that are performed on email are stored in Microsoft Azure Storage.

https://docs.microsoft.com/en-us/dynamics365/ai/sales/email-engagement#get-interaction-history-for-email

Was this reply helpful? Yes No
Taybo510 150 on at

Like (0)

Report

I was afraid that might be the answer. Thank you for your response Hao!

Was this reply helpful? Yes No
Suggested answer

CU24071620-3 50 on at

Like (0)

Report

There is an existing Activity View Email/All Followed Emails that should contain the data you are looking for.

Was this reply helpful? Yes No