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I'm in the process of upgrading a CRM2011 on premise install to CRM365. The first step of the upgrade was to create a temporary standalone CRM2013 environment and import/upgrade a backup of the CRM2011 database. The upgrade ran for a while, and everything seemed ok, until the Import Organization Wizard stopped with the following error message:
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Report12:03:05| Info|
Create default mailbox for the users and queue
12:03:19| Error| Exception while creating default mailbox for user/queue. Error: Unhandled Exception: Microsoft.Crm.CrmException: You have reached the maximum number of user quota
at Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.ValidateUsersCount(ExecutionContext context, Int32 accessMode, Int32 additionalUsers)
at Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.ValidateUserQuota(ExecutionContext context)
at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context)
at Microsoft.Crm.Caching.ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetOrganizationSystemUser(Guid org, IOrganizationContext context)
at Microsoft.Crm.DataUpgrade.MailboxUpgradeDriver.CreateDefaultMailboxForAnEntity()
, Error, OK, Option1
InnerException:
Microsoft.Crm.CrmException: You have reached the maximum number of user quota
at Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.ValidateUsersCount(ExecutionContext context, Int32 accessMode, Int32 additionalUsers)
at Microsoft.Crm.ObjectModel.SystemUserServiceInternal`1.ValidateUserQuota(ExecutionContext context)
at Microsoft.Crm.Caching.OrganizationSettingsCacheLoader.LoadCacheData(Guid key, ExecutionContext context)
at Microsoft.Crm.Caching.ObjectModelCacheLoader`2.LoadCacheData(TKey key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.CreateEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.Caching.CrmMultiOrgCacheBase`2.LookupEntry(TKey key, IOrganizationContext context)
at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetOrganizationSystemUser(Guid org, IOrganizationContext context)
at Microsoft.Crm.DataUpgrade.MailboxUpgradeDriver.CreateDefaultMailboxForAnEntity()
Any idea what could be causing this error?
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Hi Alex,
Thanks for the reminder! I just checked and I had accidentally applied the Workgroup Server 2013 trial key (NX77Y-BTBCV-JP3T3-8W7JH-94QJP) rather than the CRM Server 2013 trial key (CQWW3-TNXBF-HRQWC-CVTW9-M968H).
I've just changed the key to the proper one in Deployment Manager and also noticed that the Organization is showing a Failed status. Since this Org has been partially upgraded (ie all tables merged, indexes and views updated etc) and the process took over a day to run, can I re-run the import/upgrade and have it complete the process or do I need to restore the original CRM2011 backup and start again?
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