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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / user gets "Sales ...
Microsoft Dynamics CRM (Archived)

user gets "Sales Force automation error" while closing an opportunity (Shared with full access)

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Posted on by Community Member

The user is trying to close an opportunity as LOST which is owned by another user, but was shared with full access.

However he is getting the Sales Force Automation error with the message Opportunity cannot be closed.

More details of the rror:

<s:Envelope xmlns:s="schemas.xmlsoap.org/.../faultcode><faultstring xml:lang="en-US" xmlns:xml="www.w3.org/.../namespace">The opportunity can not be closed.</faultstring><detail><OrganizationServiceFault xmlns="schemas.microsoft.com/.../Contracts" xmlns:i="www.w3.org/.../ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../><Message>The opportunity can not be closed.</Message><Timestamp>2014-03-26T09:40:14.7696419Z</Timestamp><InnerFault><ErrorCode>-2147220202</ErrorCode><ErrorDetails xmlns:a="schemas.datacontract.org/.../><Message>The opportunity can not be closed.</Message><Timestamp>2014-03-26T09:40:14.7696419Z</Timestamp><InnerFault i:nil="true"/><TraceText i:nil="true"/></InnerFault><TraceText i:nil="true"/></OrganizationServiceFault></detail></s:Fault></s:Body></s:Envelope>

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  • Suggested answer
    Karth Profile Picture
    Karth on at

    Does this only happen when the opportunity is closed as "Lost", or does it happen to all opportunities which are closed?

    Does the user have appropriate permissions on the Activity entity? The reason I'm asking this is because when a opportunity record is closed, CRM creates a activity record.

  • AFTAB HUSSAIN Profile Picture
    AFTAB HUSSAIN Microsoft Employee on at

    Hello Samira,

    See if there is any scripts or third party plugin attached to the opportunity entity.

    Thank You !

  • Community Member Profile Picture
    Community Member on at

    Hi, Aftab

    Yes we do have two plugins attached to the entity, one is the Quiick Quote solution, for adding opportunity products and another one a simple calculation for Est. Revenue.

  • Community Member Profile Picture
    Community Member on at

    Hello Parth, Yes the user has Parent-Child Business Unit access on Activity entity for everything except Delete.

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    I found that it was because only the Opportunity was shared and not the quotes within.

    So the User was trying to close the Opportunity with the Quotes open, which he couldnt find.

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