web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics RMS (Archived) / Store Operations POS O...
Microsoft Dynamics RMS (Archived)

Store Operations POS Opens But Doesn't Display

(1) ShareShare
ReportReport
Posted on by AGORETSKY 145

I am running Windows 7 and Store Operations has been running fine. Then the next time I opened it, after logging in with my username/pw the program "opens" but the transaction screen isn't visible. The SOP icon is showing in the task bar at the bottom and if I open the task manager is says it's running. Anyone experienced this before? How did you remedy without uninstalling and reinstalling the entire program?

*This post is locked for comments

I have the same question (0)
  • Verified answer
    Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,382 on at

    After you're sure that its running, Ctrl + F6 | Transaction Screen tab | Window Button | set left and top to 0

    width to 800, height to 600 and click OK twice

    Resize as needed

    Its caused by one's restarting the machine while the POS screen in minimized.

  • Verified answer
    Gerald Rothaus Profile Picture
    Gerald Rothaus 2,934 on at

    Jeff is right.

    But if you can't get it open, you may have to go to the registry to reset the height, left, top, width.

    HKLM/Software/Microsoft/Retail Management System/Store Operations/POSUser/Display.

    Credit for this one goes to Jeff from Check Point.

    -Jerry

    JR Data Inc.

  • Verified answer
    AGORETSKY Profile Picture
    AGORETSKY 145 on at

    Thanks this worked!

  • Community Member Profile Picture
    Community Member on at

    why does the transaction screen position keep change to negative numbers where we can't see?

    can anyone explain what causing this?

  • Verified answer
    Jeff @ Check Point Software Profile Picture
    Jeff @ Check Point ... 13,382 on at

    I mentioned earlier what causes it, re-starting Windows while RMS is minimized.  Remember that this program was written during the early days of Windows.  Programmers were encouraged to write everything in the Registry.

    You can either go through the steps I mentioned or to permantely fix it, open POS and set the screen to your liking, open regedit to the key Gerald mentioned, right click on it and go to Permissions and Deny access by everyone.  That way it will not change positions until you change the permissions again.

  • Krista Bezanson Profile Picture
    Krista Bezanson 819 on at

    Is there any other way to fix this? By making the registry key read-only I also lose the ability to have custom status bars at the top.

  • Suggested answer
    Community Member Profile Picture
    Community Member on at

    A simple [Ctrl]+Right-click on the minimized SOP task running on the taskbar after "logon" will give you options to Maximize or Restore the window.  It's not a permanent fix, but it gets you going.

  • Community Member Profile Picture
    Community Member on at

    Shift + Right-Click

  • Junhyeon Profile Picture
    Junhyeon 25 on at

    Ctrl + F6

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics RMS (Archived)

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans