How to share contacts between multiple sales people/users???

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Posted on by davidengel

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We operate in a team selling environment based on the products being sold. One salesperson will sell from one product line to a customer/contact, while another salesperson will sell from a different product line to the same account/contact.

Accounts/contacts have to have an owner. At this point the idea is to assign all contacts to either the person in charge of sales, i.e., the "VP of Sales" role, or the CEO, and allow all sales people rights to these contacts. This is intended to avoid any conflicts between the sales staff.

The downside of this is that we cannot assign activities on quick campaigns, etc., to the owner of the contact, as all activities would be assigned to management.

Has anyone else worked in a team environment similar to this? Does anyone have an idea on how to address this?

David Engel

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The One 648 on at

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Re: How to share contacts between multiple sales people/users???

what you can do is to create a Parent business unit and then assign user to that. I might be able to help more if you can tell me the business units .

Thanks

Sahan

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davidengel 255 on at

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Re: How to share contacts between multiple sales people/users???

[quote user="The One"]

what you can do is to create a Parent business unit and then assign user to that.
[/quote]
I don't think that's the correct direction. I have all the users assigned to the same business unit. My concern is with the ownership on the actual records. Some users have recommended that the manager have ownership of the records to avoid personnel conflicts, but then they will not be able to use the option of assigning tasks in a quick campaign to the owner of the account/contact.

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mtraininjax 35 on at

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Re: How to share contacts between multiple sales people/users???

Easy Solution. Go to the Account List View, select all the accounts you want to share or to whom you want to share. In the window's toolbar, select More Actions and then select Sharing. Choose the users or the team from the "Who would you like to Share this account With" dialog box. Select the security privileges you want to give to the users, save them by pressing OK. Let the fun begin!

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MartinNr5 425 on at

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Re: How to share contacts between multiple sales people/users???

A follow up question to this is how I can view all these contacts.

The "My active contacts" only lists the contacts I own and I can't search/create a view for contacts that I have access to.

Any ideas on how to solve this?

TIA.

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davidengel 255 on at

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Re: How to share contacts between multiple sales people/users???

[quote user="mtraininjax"]
Easy Solution. Go to the Account List View, select all the accounts you want to share or to whom you want to share. In the window's toolbar, select More Actions and then select Sharing. Choose the users or the team from the "Who would you like to Share this account With" dialog box. Select the security privileges you want to give to the users, save them by pressing OK. Let the fun begin!

[/quote]

Does this affect actions based on record "owner" - i.e., assigning activities to owner?

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MartinNr5 425 on at

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Re: How to share contacts between multiple sales people/users???

*Bump*

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ikram_nt 5 on at

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RE: How to share contacts between multiple sales people/users???

I have done my job as this step....."Go to the Account List View, select all the accounts you want to share or to whom you want to share. In the window's toolbar, select More Actions and then select Sharing. Choose the users or the team from the "Who would you like to Share this account With" dialog box. Select the security privileges you want to give to the users, save them by pressing OK"...But when i press ok after ew moments an error is occurred....But i give share to this user another accounts......error msg is "An error has occured......Try this action again..If the problem continue click the microsoft..bla bla..bla.......Need solution....

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Community Member on at

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RE: How to share contacts between multiple sales people/users???

Were you able to figure out how to view shared contacts? I've shared Accounts and Contacts but no one is seems able to view them.

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J. O. on at

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RE: How to share contacts between multiple sales people/users???

How do you do this programatically? I need to share with multiple users but needs to be automated by workflow on certain field conditions.

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Saray 5 on at

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RE: How to share contacts between multiple sales people/users???

Do you have an idea why the other user may not be able to see the contacts on their side after they are shared? I have gone in and done a mass share with complete access and they cannot see them. Do they have to accept the contacts?

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