Purchase Return Order vs. Credit Memo

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Posted on by JE-20081519-0

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Hi:

What's the difference between a Purchase Return Order and a Credit Memo?

Thanks!

John

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Dynamics 365 Business Central

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Mohamed Amine Mahmoudi 26,398 Super User 2025 Season 2 on at

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Hi @JE-20081519-0,

Purchase Return Order : Vendors

Credit Memo : Customers

Best regards,
Mohamed Amine MAHMOUDI

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Nitin Verma

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Hi,

You can find the below

Key Differences

Aspect	Purchase Return Order	Credit Memo
Scope	Full return process (inventory + financial)	Financial adjustment only
Physical Return	Manages shipment of goods back to the vendor	No shipment process involved
Complexity	Multi-step (shipment + credit memo generation)	Single-step (direct posting)
Inventory Control	Detailed tracking with warehouse integration	Basic inventory adjustment (if applicable)
Use Case	Complex returns requiring operational oversight	Simple credits or invoice corrections

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YUN ZHU 95,681 Super User 2025 Season 2 on at

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You can simply understand it as the relationship between Purchase Order (Sales Order) and Purchase Invoice (Sales Invoice).

You can post one Credit Memo for multiple Return Orders

Hope this can give you some hints.

Thanks.

ZHU

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Jainam M. Kothari 15,639 Super User 2025 Season 2 on at

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Hello,

The Difference between Return Order and Credit Memo, just like Same as difference between Purchase Order and Purchase Invoice.

From Purchase Return Order, you can Post the Return Shipment i.e. Inventory Impact and After that from Purchase Credit memo you can Post the same i.e. Financial Impact.

May this can help : https://learn.microsoft.com/en-us/dynamics365/business-central/purchasing-how-process-purchase-returns-cancellations

https://archerpoint.com/using-purchase-return-orders-and-credit-memos-dynamics-nav/

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Ben Baxter 6,620 Super User 2025 Season 2 on at

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In plain English (non-AI), they do the same thing in different ways. They will both reduce your Inventory and create a Financial Transaction if they have the same lines.

The big difference is the Purchase Return Order allows you to separate the Return of the Item and the Posting of the Credit from the Vendor. So if you have to ship it back and get approval of the credit, you use a Purchase Return Order.

If your Vendor has already approved the credit upon you returning the product, you can use the Purchase Credit Memo to process it all in one Posting.

In the instance where you want a Financial Only credit recorded, use the Purchase Credit Memo AND use a G/L Account on the Lines instead of an Item. Any time you use an Item on the Line it will reduce the Quantity of that Item.

As Zhu mentioned below, the Purchase Credit Memo can also be linked to multiple Purchase Return Orders in the case you receive a credit for multiple returns.

Best Regards,

Ben Baxter

Accent Software Inc

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Ramesh Kumar 7,527 Super User 2025 Season 2 on at

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Hi John - They serve the same purpose but follow different workflows:

1. Purchase Return is used when you want to return goods (damaged) either while receiving them or after they have been received.

2. Credit Memo is used when you've received the goods and, after a few months, encounter an issue with the product and need to create a credit memo.

Thanks, Ramesh

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Khushbu Rajvi. 20,441 Super User 2025 Season 2 on at

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Adding more: https://www.youtube.com/watch?v=TtsUf6qdA7Q

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Gerardo Rentería Ga... 25,225 Most Valuable Professional on at

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Hi, good day
I hope this can help you, and give you some hints.

Using Purchase Return Orders and Credit Memos in Dynamics NAV - ArcherPoint

Best Regards
Gerardo

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