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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Microsoft Dynamics CRM...
Microsoft Dynamics CRM (Archived)

Microsoft Dynamics CRM 2011 : Doesnt show cases

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Posted on by Community Member

Hello, 

We just recently have a new user set up, and she has been using CRM for a week fine up until now, she cant view any cases, there's no error message at all and I dont know where to look into to start with. 

Can someone please help me with this ? Thanks 

regards

fiona 

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  • Verified answer
    purwar purwar Profile Picture
    purwar purwar 2,836 on at

    Have you done any button customization during that days ?

    It not check user security role.

  • Community Member Profile Picture
    Community Member on at

    No I havent, and i have also checked user security role.

    However we realised that her user id has been added to a different business unit. It's all sorted now :) thank you

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