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Dynamics 365 Community / Forums / Microsoft Dynamics 365 | Integration, Dataverse... / Plugin Telemetry not l...
Microsoft Dynamics 365 | Integration, Dataverse...
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Plugin Telemetry not logging logs in Application insights.

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Posted on by CU20060432-2 21
Hi, I am unable to export plugin logs to application insights using Plugin Telemetry. I have configured all the setups like data exports in Admin center as shown in the screenshot.

I have configured the XRM SDK and plugin telemetry as follows:
The logger.IsEnabled(LogLevel.Error) or any other log levels always shows false.
Categories:
Dynamics 365 general
Power Platform integration
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  • Suggested answer
    Holly Huffman Profile Picture
    Holly Huffman 6,554 Super User 2026 Season 1 on at
     
    Good morning, afternoon, or evening – depending on where you are in the world!
    This issue you are describing—where Plugin Telemetry logs are not appearing in Application Insights, and logger.IsEnabled(LogLevel.X) always returns false—suggests that the plugin is not correctly wired into the telemetry pipeline, even though the Admin Center setup appears complete.
    Based on your screenshot and setup, here are the likely causes:
    1. Telemetry Not Enabled for the Plugin Assembly
    • Ensure that the plugin assembly is registered with telemetry enabled.
    • In the Plugin Registration Tool, check that the Telemetry Configuration is set to "Enabled" for the assembly.
    2. Missing or Incorrect Instrumentation Key
    • Confirm that the Application Insights connection string is correctly configured in the Power Platform Admin Center under Data Export > Application Insights.
    • Make sure the environment is linked to the correct Application Insights resource.
    3. Telemetry Level Not Set to Include Plugin Logs
    • Go to Power Platform Admin Center > Environment > Settings > Data Export > Application Insights.
    • Ensure that Plugin telemetry is selected under the types of telemetry to export.
    4. ILogger Not Fully Initialized
    • In your plugin code, ensure that ILogger is being retrieved from the correct service provider context:
      var logger = (ILogger)serviceProvider.GetService(typeof(ILogger));
    • If logger is null or not properly injected, IsEnabled() will always return false.
    5. Log Level Filtering in Application Insights
    • Even if logs are sent, Application Insights may filter them out based on severity level.
    • Check your sampling settings and log level filters in Application Insights.

    Suggested Next Steps:
    • Double-check the plugin registration and telemetry settings in the Admin Center.
    • Add a custom trace log using ITracingService to confirm plugin execution.
    • Temporarily log all levels (Information, Warning, Error) and verify if any telemetry appears in Application Insights.
    • Use Live Metrics Stream in Application Insights to confirm if logs are reaching the service in real time.
    I teamed up with AI to respond the most accurately and efficiently.
    Hope this helps some.
  • Verified answer
    CU20060432-2 Profile Picture
    CU20060432-2 21 on at

    Hi Holly,

    Thank you for your answer.

    We've identified and resolved the issue — it appears to stem from the connection string configuration, which may be due to a bug in Power Platform. Specifically, the Application Insights connection string wasn't correctly set in the data export configuration.

    To fix this, we had to manually patch the organization entity record. The relevant column is telemetryinstrumentationkey in the organization table, which stores the App Insights connection string. This update requires an HTTP request using the Power Apps Web API.

    For example, use this link to find your targeted organization: https://your-env-url.crm.dynamics.com/api/data/v9.1/organizations

    I hope this is helpful for anyone encountering a similar issue.

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