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Supply chain | Supply Chain Management, Commerce
Suggested answer

Sales order cannot be delivery note updated?

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Posted on by 2

Hi, 

I am wanting to deliver another item from a Sales order which is partly delivered/invoiced already. The sales order is an item requirement and linked to a project but when I input my deliver now quantity and go to post a delivery note the action menu link isn't available and greyed out.

The customer is not on hold nor are there any order holds on the system, I've cleared any output orders against the lines which aren't used and shouldn't be used anyway but I still cannot understand what setup/data could be preventing this from being greyed out.

To save me from checking the enable/disable logic around this control I hope someone could shed some light on this.

Thanks.

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  • Suggested answer
    huijij Profile Picture
    19,811 on at
    RE: Sales order cannot be delivery note updated?

    Hi Chris,

    Please check the blog about what Item requirements sales order type can't do:

    community.dynamics.com/.../what-item-requirements-can-t-do

  • Danny Bilodeau Profile Picture
    4,687 Super User 2025 Season 2 on at
    RE: Sales order cannot be delivery note updated?

    Hi Chris,

    As Judy Lee mentions, there are limitations with Item Requirement Sales Orders.

    Did you try to post the packing slip directly from the Project?

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