Microsoft Dynamics CRM (Archived)

Inserting Account failed because of the following error: Index was outside the bounds of the array.

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Hi guys,

I'm trying to synchronize a customer (Dynamics NAV 2016) with Dynamics CRM Online but I've the following error message

Inserting Account failed because of the following error: Index was outside the bounds of the array.

I need help.

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Community Member on at

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Hi,

It seems that the optionset value in account is not matching with NAV account, check more in the error message and see from which attribute it is coming.

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Rickard Norström on at

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Hi

How are you synchronizing the customer?

Regards

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Community Member on at

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Hi Mohit,

thanks for your reply. How do mean by "optionset value"?

I check the Event Viewer for my client machine and server machine and I don't find anything related with this error. How can I checl more details with CRM Online?

Thanks.

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Community Member on at

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Hi Rickard,

On Dynamics I'm using the "Synchronize now" button (Send or get updated data to or from Microsoft Dynamics CRM).

Then I see a message:

"The Customer record is not coupled to Microsoft Dynamics CRM. Do you want to create a coupling?"

Tick the Create a New Account tick box.

After that I click Ok

The synchronisation failed because of the following error:

Inserting Account failed because of the following error: Index was outside the bounds of the array.

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Hi,

may be there are some dropdown(optionset) fields in CRM and having different values suppose there is a dropdown type in crm same exist in NAV but type in CRM have 1- A , 2-B, 3-C and in NAV type field have 1-A, 2-B but not 3-C and if you have a record in CRM which have type C then it will give you that error as 3-C is not available in NAV "Index was outside the bounds of the array."

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Rickard Norström on at

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Hi,

Are there any setup for the integration that you can fiddle with or perhaps see logs from? Is this the new NAV/CRM-connector using Office 365?

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Rickard Norström on at

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Do you get an index out of bound exception when you're inserting an int in an optionset that is not present in CRM?

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Community Member on at

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Thanks both!

The issue was related with the default mapping made by Dynamics NAV.

For some reason the synchronization process doesn't like the variables Option<->Text.

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