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Transaction not working in Dynamics Busincess Central D365 Mobile App

Posted on by 5
Following Error message occured while trying to open below transaction in Dynamics Busincess Central D365 Mobile App.
1-Item tracking line-Released production order and Transfer order
Error message-
Sorry,the action you've chosen can't be done on your device. This is because the screen size is too small for the page that will be opened.To complete this task,you will have to use Business Central on a tablet or computer.(ID:6510)
2.Production journal - Released production order
Error message-
Sorry,the action you've chosen can't be done on your device. This is because the screen size is too small for the page that will be opened.To complete this task,you will have to use Business Central on a tablet or computer.(ID:5510)
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  • Suggested answer
    Marco Mels Profile Picture
    Marco Mels on at
    RE: Transaction not working in Dynamics Busincess Central D365 Mobile App

    Hello,

    Feel free to raise this to Microsoft so we can assist you.

    Thank you.

  • mahendra.borse Profile Picture
    mahendra.borse 5 on at
    RE: Transaction not working in Dynamics Busincess Central D365 Mobile App

    Thanks Inge M. Bruvik,

    Yes, there is a performance difference in App and Browser .In App ,we get good speed of Transactions instead of Browser(web client).

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: Transaction not working in Dynamics Busincess Central D365 Mobile App

    As long as you are in Business Central online. There should not be much noticeable performance difference from the mobile app to the browser. Is there?

  • mahendra.borse Profile Picture
    mahendra.borse 5 on at
    RE: Transaction not working in Dynamics Busincess Central D365 Mobile App

    Browser base ERP operating have some short of slowness instead of Mobile App.

    I have user in our factory premises where i use KIOSK (Tablet) for Production transaction.

    Please suggest.

  • mahendra.borse Profile Picture
    mahendra.borse 5 on at
    RE: Transaction not working in Dynamics Busincess Central D365 Mobile App

    Thanks Bilal Haiderji.

    I know this one Bilal Haiderji.

    But same when i try to open in a tablet client it not get open and showing same error message.

    if you have Busincess central Tablet client App details please share the link or name of same app.

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: Transaction not working in Dynamics Busincess Central D365 Mobile App

    Sorry, than i misunderstood.

    Then you should try what others have suggested - use a browser window instead of the mobile app.

    That should solve your issue.

  • Suggested answer
    Bilal Haider Profile Picture
    Bilal Haider 45 on at
    RE: Transaction not working in Dynamics Busincess Central D365 Mobile App

    As suggested by peopleeater try to use browser some types of pages are not supported by app.

    Also it is as per Microsoft Documentation

    pastedimage1679736050139v1.png

  • Suggested answer
    Govinda Kumar Profile Picture
    Govinda Kumar 2,203 Super User 2024 Season 1 on at
    RE: Transaction not working in Dynamics Busincess Central D365 Mobile App

    Hi, mahendra.borse

    The solution is to try using a device with a larger screen as the experts above said, but I was thinking if we can also try to open the page using a web browser on your phone? Let's give it a try and see if you can open the page you want.

    Regards

  • mahendra.borse Profile Picture
    mahendra.borse 5 on at
    RE: Transaction not working in Dynamics Busincess Central D365 Mobile App

    Thanks for the feedback Inge M. Bruvik.

    But i already use 22 inch Screen size(KIOSK) machine for operation Production transaction.

    Rest of the transaction working ok only item tracking and production journal transaction not opening.

  • Suggested answer
    Inge M. Bruvik Profile Picture
    Inge M. Bruvik 32,748 Super User 2024 Season 1 on at
    RE: Transaction not working in Dynamics Busincess Central D365 Mobile App

    The solution is to use a device with a larger screen for those operations.

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