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Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Information on teams &...
Microsoft Dynamics CRM (Archived)

Information on teams & queues

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Posted on by Vighnesh 1,942

Hi Everyone,

I have a question regarding team & Queues in CRM. Can one team have two queues??

If yes, are there any hurdles during reporting or maintaining this structure? Is there any drawback in maintaining so?? Please provide your comments if anyone had implemented or faced the similar situation.

Thank you in advance. 

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  • Suggested answer
    tpeschat Profile Picture
    tpeschat 4,930 on at

    Hi,

    each team has one default queue assigned. If you don't specify a specific default queue during team creation, an own queue is setup by default for that team.

    Tough it is possible to setup additional queues and define the team as the owner of these additional queues.

    So  yes it is possible to have multiple queues per team.

    In my enviornment there are more then ten queues for one team, with different email addresses assigned per queue.

    Hth Thomas

  • Heidi123 Profile Picture
    Heidi123 5 on at

    Hi Thomas, what about the other way around - is it possible for one queue to have multiple teams? If this is possible, do you know what the fetchXML would look like for such a filter?

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