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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / E commerce Analytics
Supply chain | Supply Chain Management, Commerce
Suggested Answer

E commerce Analytics

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Posted on by Poly Choudhury 15

HI,

Is analytics is there in D365 Ecommerce

I am mainly looking for reports

Conversion Rate Per Channel

Customer Lifetime Value (CLTV)

Customer Retention Rate

Average Order Value (AOV)

Net Profit

Return on Ad Spend (ROAS)

Return on Marketing Investment

Cost Per Acquisition (CPA)

Customer Acquisition Cost (CAC)

Customer Satisfaction

Annual Repurchase Rate

Cart Abandonment Rate

Add to Cart Rate

Orders Per Active Customers

Gross Merchandise Volume (GMV)

Return on Investment (ROI)

Influencer ROI

Average Profit Per Customer

Revenue Per Site Visitor

I have the same question (0)
  • Suggested answer
    Charlotte X Profile Picture
    Charlotte X Microsoft Employee on at

    Hi Poly Choudhury,

    You can refer to this MS Doc:

    Commerce analytics - Dynamics 365 Release Plan | Microsoft Learn

    If you need reports that meet all your needs, I'm afraid this requires custom development.

  • Suggested answer
    Shafeeque P. Profile Picture
    Shafeeque P. 6,533 Moderator on at
    [quote user="Charlotte Xu"]

    Hi Poly Choudhury,

    You can refer to this MS Doc:

    Commerce analytics - Dynamics 365 Release Plan | Microsoft Learn

    If you need reports that meet all your needs, I'm afraid this requires custom development.

    [/quote]

    Commerce Analytics was deprecated and will not be made GA. There are no reports available out of the box for most of your requirements. You will need to export the data to ADLS and then do the report development yourself or rely on any ISV solutions. You can refer MS Clarity documentation to see if you can use some data from there.

    Ref: https://learn.microsoft.com/en-us/dynamics365-release-plan/2021wave2/commerce/dynamics365-commerce/integrate-clarity-dynamics-365-commerce 

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