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Dynamics 365 Community / Forums / Small and medium business | Business Central, N... / Return Codes not showi...
Small and medium business | Business Central, N...
Suggested Answer

Return Codes not showing up in general ledger entries

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Posted on by RandomName 55

Hi!


When we create return orders we add a return code on the line. (Wish it was on the header). This shows up on the credit memo and in the item ledger. However the field for reason code in the general ledger is blank.

Any ideas on how to solve it? We would love to be able to track how much lost revenues are based on different returns and would prefer to have it in the general ledger.


Categories:
Dynamics 365 Business Central
Dynamics 365 Business Central
I have the same question (0)
  • Suggested answer
    Teddy Herryanto (That NAV Guy) Profile Picture
    Teddy Herryanto (Th... 14,300 Super User 2026 Season 1 on at

    Reason Code and Return Reason Code area actually two different fields.

    The one on General Ledgers is Reason Code.

    The one on Return Order Header is Reason Code, the one on Return Order Line is Return Reason Code.

    A bit confusing, but Return Reason has no relation with Reason Code.

    The one on header will show up on the general ledger.

  • RandomName Profile Picture
    RandomName 55 on at

    Thanks for the reply.

    Am I completely blind or is the reason code not on the header and not available with personalisation? Seems I need to code an extension to bring it out.

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