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Dynamics 365 Community / Forums / Supply chain | Supply Chain Management, Commerce / How do I contact F&...
Supply chain | Supply Chain Management, Commerce
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How do I contact F&O developer support?

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Posted on by Herriman-Exp-Coder 39

Hi,

My company is a Microsoft Partner and we have run into a Dynamics 365 Finance/Operations problem that appears to be a bug in X++. We have some X++ experts at my company but nobody can figure this out, and nobody knows how to contact F&O developer support. We want to create an incident and we're happy to pay. I have googled all over the place + made some phone calls, but I keep hitting dead ends. The most promising place I have reached so far is the "Manage incidents" page in LCS:

https://support.lcs.dynamics.com/ManageIncidents/IndexV2

Everything on this page is readonly to me. There is no button or link to create a support incident or otherwise progress on a path leading me to support. The employee that created those listed support incidents in past years has left the company and is unreachable.

Do I lack permissions on this page? What do I need to do?

Thank you.

  • Herriman-Exp-Coder Profile Picture
    Herriman-Exp-Coder 39 on at
    RE: How do I contact F&O developer support?

    Judy, THANK YOU! This seems to be exactly what I need, and I submitted a support request. The method listed further up the chain (LCS linkage with DevOps, etc) is complex, convoluted, fragile, and error-prone.

  • Verified answer
    huijij Profile Picture
    huijij 19,811 on at
    RE: How do I contact F&O developer support?

    Hi Herriman,

    In addition to above suggestions, you can raise a ticket with Microsoft for professional assistance following the below procedure.

    admin.powerplatform.microsoft.com/support

    5773.png

    However, the Prerequisites is you must have a security role that is enabled for creating support requests. Please check the MS document for details:

    Get Help + Support in Power Platform - Power Platform | Microsoft Learn

  • Herriman-Exp-Coder Profile Picture
    Herriman-Exp-Coder 39 on at
    RE: How do I contact F&O developer support?

    Andre, I figured that, but wanted to place the link there for reference in any case. The same issue is here:

    community.dynamics.com/.../some-attribute-values-on-bom-lines-don-t-get-written-on-the-first-patch-request

  • André Arnaud de Calavon Profile Picture
    André Arnaud de Cal... 291,280 Super User 2024 Season 2 on at
    RE: How do I contact F&O developer support?

    Hi Herriman,

    We don't have access to your DevOps for reading the issue.

  • Herriman-Exp-Coder Profile Picture
    Herriman-Exp-Coder 39 on at
    RE: How do I contact F&O developer support?

    In case it helps, my issue is written up here:

    experlogix.visualstudio.com/.../57908

  • Herriman-Exp-Coder Profile Picture
    Herriman-Exp-Coder 39 on at
    RE: How do I contact F&O developer support?

    I got quite far along, even as far as being able to save the ADO card where I wrote up the issue. After saving, there is no indication that it was sent/synced over to MS.

    When I went back over to view my support requests (thus far had been empty):

    lcs.dynamics.com/.../1115826

    I get this error message in a popup box:

    There was a problem retrieving your issues from Visual Studio Team Services. If this problem persists, please contact support

    Session ID 70cfca2b-396e-4e4f-bae4-ba801435e3e5

    Search timestamp 2023-03-30T21:17:34.761Z

    2.0.173.979-cb91f9a9-stable at ProdWest2

  • Martin Dráb Profile Picture
    Martin Dráb 230,214 Most Valuable Professional on at
    RE: How do I contact F&O developer support?

    That's what Komi's link is about. It describes how to connect LCS and an Azure DevOps project, not how to create a new DevOps project. It says that you should create a personal access token, which will be used for authentication by LCS, and then tell LCS which DevOps instance, team project and access token to use.

  • Herriman-Exp-Coder Profile Picture
    Herriman-Exp-Coder 39 on at
    RE: How do I contact F&O developer support?

    Komi,

    After reading through that article it seems like it wants me to set up ADO and link it to LCS. We already have ADO set up and we use it extensively, both for source code repos and internal support tickets. So it seems wrong to just go down through that article and do everything it says, since much of it might already be done.

    So, do I need to link my LCS to my existing ADO setup somehow? If so, how exactly?

  • Herriman-Exp-Coder Profile Picture
    Herriman-Exp-Coder 39 on at
    RE: How do I contact F&O developer support?

    I'll give that a try. I also write up the issue here:

    community.dynamics.com/.../some-attribute-values-on-bom-lines-don-t-get-written-on-the-first-patch-request

  • Suggested answer
    Komi Siabi Profile Picture
    Komi Siabi 12,692 Most Valuable Professional on at
    RE: How do I contact F&O developer support?

    You got that error because, every bug/issue you submit as support request must be created on an Azure DevOps project which is linked to your LCS project, and that is missing in your case.

    You can quickly and easily reconfigure that and retry the support request.

    learn.microsoft.com/.../synchronize-bpm-vsts

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André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

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Martin Dráb 230,214 Most Valuable Professional

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