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Hi,
My scenario:
I have a case thats was opened 1/07/2018
The case was closed in 4/07/2018
My goal is to close all the cases in 4 days
That is the happy path
What do I need
In 22/11/2018, reopen that july case, 01/07/2018
To fill another fields, even if the case is closed
The challenge is that the day that I reactivate the july case restarts the count of my goal, that was perfect (4 days), but after the reactivate action it counts no more 4 days but +90 days over the case
How do I fullfill fields if a case is closed without influence my goal?
Could you please help me to solve this?
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