Click to dial not working from new UI version

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Posted on by Community Member Microsoft Employee

Dear Team,

I am Using Dynamic 365 CRM from some time, where I am using click to call functionality.

Previously click to call was working fine when the displaying number was a link(on click of the button a call was happening from the applicationlinked with the Microsoft Dynamics 365 CRM), but now the UI is changed and the link is changed to a button and on click of that no actions is triggering.

Please let me know what possible changes can be done to make the button work as expected.

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Kokulan 18,048 on at

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RE: Click to dial not working from new UI version

Refer to the link below and see if they help to resolve your issue

community.dynamics.com/.../153062

docs.microsoft.com/.../walkthrough-use-the-generic-listener-adapter-for-cti-event-routing
Community Member Microsoft Employee on at

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RE: Click to dial not working from new UI version

can please share me the steps to make click to call from USD.

U can share me on my mail Id(soumyajeet2010@gmail.com)
Community Member Microsoft Employee on at

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RE: Click to dial not working from new UI version

we have done CTI integration in crm organisation url.
onclick on Business phone we are doing click to call feature using "ClicktoDial_MakeCall_ActionCall" Action
which is triggering MakeCall event to our application by passing Bussiness Phone Number to our application.

Please find the attached screenshot of Usd Contact page.
in older version USD design we are able to make click to call feature , onclick of BUssiness Number which was a hyperlink.

In current version, Bussiness number is a button, on click of which we are not getting Makecall event to our application.
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PranavShroti 4,510 on at

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RE: Click to dial not working from new UI version

I am able to click to call.. infact its opening Skype client and phone call activity when I click on "call/phone" icon.

You will have to check if your form is having any JS which is blocking .. or perhaps your pop-up blocker is disabled or not...

also make sure you save the record first.
Kokulan 18,048 on at

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RE: Click to dial not working from new UI version

Could you some screenshots and if possible more details about your requirement?