Hi,
How should i create a ticket, with unique Ticket number, from an email, that will be considered as auto-reply to the customer.
Please Guide !
*This post is locked for comments
TeeeJay,
You can use workflow to do that for simple requirement.
If requirement is more complicated, you can use plugin to extend your business.
Regards,
You can create ticket and send email to customer through
"Settings>>Service Management>>Automatic Record Creation and Update Rules" in CRM.
You need to enable this option "Send automatic email response to customer on record creation" and need to create an email template.
If my response helps you, please mark it as "Verified"
Best Regards,
Abhishek
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Pallavi Phade as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Community Member 2
UllrSki 2
SC-08081331-0 1
