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Not able to create systemusers in crm 2013

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Posted on by Yogesh Dave

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Hello ,

Not able to create systemusers in crm 2013.

Steps :

1. Go to Settings -> Administration -> Users

2. Click on New

3. Providing User details : Relevant details for particular users are being populated from Active Directory properly.

4. But When Click on Save It's throws the error as per below :

Unhandled Exception: System.ServiceModel.FaultException`1[[Microsoft.Xrm.Sdk.OrganizationServiceFault, Microsoft.Xrm.Sdk, Version=6.0.0.0, Culture=neutral, PublicKeyToken=31bf3856ad364e35]]: Server was unable to process request.Detail:

<OrganizationServiceFault xmlns:i="http://www.w3.org/2001/XMLSchema-instance" xmlns="http://schemas.microsoft.com/xrm/2011/Contracts">
<ErrorCode>-2147016646</ErrorCode>
<ErrorDetails xmlns:d2p1="http://schemas.datacontract.org/2004/07/System.Collections.Generic" />
<Message>Server was unable to process request.</Message>
<Timestamp>2014-12-30T14:11:52.7983442Z</Timestamp>
<InnerFault i:nil="true" />
<TraceText i:nil="true" />
</OrganizationServiceFault>

And also I have checked CRM Trace log but not found any root cause for the issue .

If anyone have workaround or solutions please kindly let me know.

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Royal King 27,686 on at

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RE: Not able to create systemusers in crm 2013

did you check event viewer in crm server for logged error detail? Event viewer may provide more information on error.

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Mohammad Atif on at

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RE: Not able to create systemusers in crm 2013

1. Are you facing this issue for multiple orgs in your CRM server or just in one Org?

2. Do you have multiple Domain Controllers or just one?

3. What is the Update Rollup installed into the CRM 2013 server

4. Is this one CRM server or you have multimode CRM 2013 Setup?

If this is in one org, Please check any possible plugin actions if any?

if you have multiple domain controllers , please use Preferred Dc key and point this request to a dedicated DC:community.dynamics.com/.../improving-crm-performance-by-setting-the-preferred-domain-controller.aspx

If you are not on the latest Update rollup, please try with latest UR

If this is Multiple Node , please try local host from individual nodes and then see the results and enable the Platform traces on the respective node you are reproducing the issue

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Mithilesh Kumar 10,047 on at

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RE: Not able to create systemusers in crm 2013

Hi Yogesh,

1. As you have mentioned that relevant users details are getting populated from AD to the System User form, means that there is no issue connecting to AD.

2. The second place for troubleshoot is the Plugin Registration Tool. Kindly log into your organization through Plugin Registration Tool and see if any plugin has been registered and one of it's step uses System User as the Primary Entity.

3. Please check your Security Role for proper access to create the record.

Appreciate if you can provide us the error details from Event Viewer

Hope it helps

Thanks,

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Donna Edwards 2,996 on at

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RE: Not able to create systemusers in crm 2013

Did you solve this issue? If so, what was the resolution? If not, you might want to consider rebooting the server to ensure it is working as expected. If that does not solve the problem, then enable tracing and upload the trace log to One Drive and give us a link.

support.microsoft.com/.../en-us

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