System User Form onload Error "Object doesn't support property or method 'getOptions'"

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Posted on by Maria Banioti

Dear all,

We have CRM 2015 onpremise and we have noticed a strange behaviour when we open the System User Form using Internet Explorer 11.
Each time we open the form, we get a popup error with the message "Object doesn't support property or method 'getOptions'".

When we use Chrome, Mozilla or Edge, we don't receive any error.

Any idea what it could be ?

Best regards,
Maria

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gdas 50,091 Moderator on at

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Hi Maria,

Looking at the error you should get this error every browser if you enable the debugger for all browser . This is not browser issue , its a script error and getting when you retrieving options value from the control.

Make sure you should do null check for control and then execute getOptions , please refer below code.

var optionSet = Xrm.Page.ui.controls.get("statuscode");

if (optionSet != null) {

var optionSetValues = optionSet.getAttribute().getOptions();

}

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Maria Banioti 70 on at

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Hello Goutam,

Thank you very much for the reply but I haven't any custom code (e.g. Jscript functions) in this entity.

Thanks again,

Maria

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gdas 50,091 Moderator on at

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Ok , can you please share some screenshot of the error please with console of ie F12 debugger window.

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Maria Banioti 70 on at

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On the onload form of system user, I receive the bellow error:

After that in console of ie F12 debugger window i receive the bellow results.

DOM7011: The code on this page disabled back and forward caching. For more information, see: go.microsoft.com/fwlink

main.aspx
HTML1300: Navigation occurred.
main.aspx
HTML1514: Extra "<body>" tag found. Only one "<body>" tag should exist per document.
main.aspx (492,1)

Thank you in advance!

Maria

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Temmy Wahyu Raharjo 2,916 on at

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Do you have any customization for this screen? Iframe or something?

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Arun Vinoth 11,615 Moderator on at

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Do you have multiple forms? Are you checking at the right form customization?

Do you have any web resources embedded like HTML page?

You can find all the scripts in browser developer toolbar under source - contentframe0

Verify the files & put a breakpoint to debug after refresh.

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RaviKashyap 55,410 Moderator on at

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Hi Maria,

The error you are getting appears to be occurring from your custom JavaScript. You can follow the below blog to debug the javascript using developer tools.

blogs.msdn.microsoft.com/.../debugging-custom-javascript-code-in-crm-using-browser-developer-tools

Alternatively, you can check what all JavaScript you have on your form and then disable it to find the exact code. You can refer below blogon js basics-

community.dynamics.com/.../javascript-basics

Hope this helps.

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