Licenses in User Card

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Posted on by TR-12091449-0

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Dear all,

our SUPER User has got a BC Premium license assigned.

But in his user card I can only see his SUPER Permission Set and Internal BC Administrator and Dynamics 365 Administrator License. The BC Premium license is not listed?

Up to now he did not have any problems but today he got a request to grant access and got an error message saying that either SUPER Permission Set or a valid BC license is missing?

I was wondering if the missing license in his user card could be the reason for this error message?

Any idea why the license is not displayed in the user card?

Thanks

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Dynamics 365 Business Central

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Ashwin Nimbulkar 164 on at

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Licenses in User Card

Hello,

You can try reassigning the Premium license from https://admin.microsoft.com/ and save the changes. Then, go to the Business Central User List and select Update Users from Microsoft 365.

Sometimes, it may takes a little time for the updated license to appear on the user card.

Maybe this can help : Add a new user in Microsoft Dynamics 365 Business Central : Tangicloud Fundamentals

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Steven Renders 5,668 Moderator on at

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Licenses in User Card

It seems to me that someone else is asking permission, as a delegated admin, to run cloud migration, with this account.

Delegated admin access to Business Central online - Business Central | Microsoft Learn

Best is to contact your partner and ask what they are trying to do ;)

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TR-12091449-0 108 on at

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Licenses in User Card

@Steven Renders, the request is valid and has been discussed with out partner already.

@Ashwin Nimbulkar, thanks for this idea but we assigen licenses using Entra AD groups. All users in a certain Entra AD group get a BC license and a BC security group assigned. This works very nice.

We dont want to have all users in our tenant in our BC user list. Because of that we dont use the sync. button in BC.

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Steven Renders 5,668 Moderator on at

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Licenses in User Card

It's not an error, it's asking you to consent that they can use your account to run the cloud migration. You need to either grant or revoke the consent.

Obtain a customer's admin privileges - Partner Center | Microsoft Learn

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TR-12091449-0 108 on at

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Licenses in User Card

@Steven,

the error message is coming when the user is trying to grant consent. Unfortunately I do not have a screenshot as another user has granted it in the meantime.

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Jainam M. Kothari 12,148 Super User 2025 Season 2 on at

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Licenses in User Card

May this can help : https://yzhums.com/14829/

https://yzhums.com/26251/

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TR-12091449-0 108 on at

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Licenses in User Card

Many thanks Jainam,

unfortunately the two links did not solve the mistery.

We can still only see these two roles but no Premium license in the user card.

(Altough, accessing BC is possible.)

Removing the premium license and adding it again to the user did not help either.

Maybe the Premium license is included already in the Internal BC Administrator role or maybe this is just a bug?

We have a similar situation where a user has a Team Member license assigned but only a IW license showes up:

Thanks

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YUN ZHU 93,147 Super User 2025 Season 2 on at

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Licenses in User Card

So, this is a trial environment?

Go to the Microsoft 365 admin center, delete the user's role, and then try again.

Hope this helps.

Thanks.

ZHU

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Khushbu Rajvi. 19,182 Super User 2025 Season 2 on at

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Licenses in User Card

Yes, the missing BC Premium license in the User Card could be the reason for the error. Business Central requires both a valid license and the necessary permission sets. Try checking Microsoft 365 Admin Center to confirm the license assignment and run "Sync Users from Microsoft 365" in Business Central.

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Vahid Ghafarpour 11,980 Super User 2025 Season 2 on at

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Licenses in User Card

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